Billing & Account

Billing, payments, and account management.

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Billing & Account

Featured8 min read

How to Verify Your Identity with DigiLocker

Domain India checks the identity of a .in domain's registrant through DigiLocker, the government's document wallet. Most failed checks come down to one of three...

1,354Updated 2 days ago

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Two-Factor Authentication (2FA) Setup

Setting up two-factor authentication (2FA) on your Domain India account takes about two minutes: you link an authenticator app on your phone to your account, an...

Intermediate5 min483Updated 4 weeks ago

How Auto-Renewal Works at Domain India (We Never Auto-Charge)

"Auto-renewal" sounds like a card being charged while you sleep. At Domain India it does not work that way. Renewal here is an invoice: we bill you before the s...

Intermediate9 min476Updated 2 weeks ago

How to Renew Your Services

To renew a Domain India service, pay its renewal invoice from the client area. The invoice is emailed to you before the due date, and the service renews as soon...

Intermediate5 min453Updated 2 weeks ago

How to Complete eKYC Verification

Every .in domain must have a verified registrant: the person or company it is registered to. At Domain India you complete this identity check, called eKYC, once...

Intermediate12 min2,617Updated 2 weeks ago

Understanding KYC Requirements for Domain Registration

Some domain extensions need the registrant's identity verified before the domain can be used freely. For .in and the other Indian extensions this is an identity...

Intermediate7 min2,259Updated 4 weeks ago

How to Enable Two-Factor Authentication (2FA)

Two-factor authentication (2FA) means that signing in to your Domain India account needs two things: your password and a six-digit code from an app on your phon...

Intermediate10 min729Updated 22 Sept 2026

How to Change Your Account Password

Your Domain India account password is the one you type with your email address to sign in at domainindia.com. You can change it any time from the client area, a...

Intermediate5 min415Updated 4 weeks ago

How to Get GST Invoice for Your Payment

To get a GST invoice from Domain India, add your GSTIN to your account before you pay, then download the tax invoice from Invoices once the payment goes through...

Intermediate4 min672Updated 4 weeks ago

Understanding Proforma vs Tax Invoice

A proforma invoice is a request for payment; a tax invoice is the GST document issued once you have paid. At Domain India, the proforma number starts with PI-, ...

Intermediate5 min720Updated 4 weeks ago

How to Add or Change Your Payment Method

There is no saved payment method to add or change on your Domain India account. You choose how to pay each time you pay an invoice: open the invoice, click Pay ...

Intermediate5 min542Updated 4 weeks ago

How to Download Your Invoice PDF

You can download any Domain India invoice as a PDF from the client area, as often as you need. For a paid invoice, the button is Download Tax Invoice and it sav...

Intermediate5 min750Updated 3 weeks ago

Frequently Asked Questions

These are the questions Domain India customers ask most often, about support, hosting, domains, email, billing and refunds. Each answer is short and links to th...

Advanced9 min364Updated 3 weeks ago

Managing Your Account & Billing

Everything about your Domain India account and its billing lives in one place: the client area. You sign in once and find your invoices, payments, renewals, ord...

Intermediate5 min480Updated 4 weeks ago

Payment Methods

Domain India accepts UPI, net banking, debit and credit cards, PayPal and bank transfer. You choose the method when you pay an invoice in the client area: open ...

Intermediate5 min859Updated 4 weeks ago

Understanding Your Invoice

Every Domain India invoice follows the same pattern: a proforma invoice asks for payment, and once you pay, a GST tax invoice records the sale. This page walks ...

Intermediate6 min709Updated 3 weeks ago

Managing Team Members

You can give staff, an accountant or a web designer their own login to your Domain India account, so you never have to share your password. You invite them from...

Intermediate5 min440Updated 3 weeks ago

Account Security Best Practices

Your Domain India account controls your domains, hosting, email and invoices. Anyone who gets into it can change your nameservers, reset your control panel pass...

Advanced8 min585Updated 3 weeks ago

Two-Factor Authentication (2FA) Guide

Two-factor authentication (2FA) protects your Domain India account with a second step at sign-in: after your password, you enter a six-digit code from an authen...

Intermediate5 min384Updated 4 weeks ago

How Auto-Renewal Works at Domain India (Renewal Invoices, Not Auto-Charge)

"Auto-renewal" at Domain India means a renewal invoice, not an automatic payment. We never charge a saved card on your behalf. Your domain or hosting renews whe...

Intermediate5 min656Updated 19 Sept 2026

Refund Policy

Domain India refunds a new shared or reseller hosting purchase in full if you ask within 30 days. Renewals, domains, VPS servers once provisioned and most other...

Intermediate5 min432Updated 3 weeks ago

Payment Failed — What to Do

A failed payment on a Domain India invoice usually has a simple cause: a declined card, a UPI request that wasn't approved in time, or a bank page that timed ou...

Intermediate5 min398Updated 2 weeks ago

Hosting Cancellation and Money-Back Guarantee

You can stop a Domain India hosting plan at any time, and a new shared or reseller hosting purchase can be refunded in full within 30 days. How you do it depend...

Intermediate8 min522Updated 3 weeks ago

Reset Password via WhatsApp or SMS

You can't reset your Domain India account password by phone, SMS or WhatsApp. Password reset works by email only: you request a link at the reset page, and it a...

Intermediate4 min391Updated 4 weeks ago

Sign In with Google

You can sign in to the Domain India client area with your Google account instead of typing a password. Google checks who you are and tells us your verified emai...

Intermediate7 min672Updated 4 weeks ago

How Billing Works

Billing at Domain India runs on invoices. You pay an invoice when you order, a renewal invoice arrives before each service is due, and the service renews only w...

Intermediate5 min462Updated 2 weeks ago

Updating Your Profile

Your Domain India profile holds the details we use to reach you and to print your invoices: your name, email address, phone number, company, billing address and...

Intermediate5 min440Updated 2 weeks ago

Managing Renewals

Every Domain India renewal works the same way: we send you a renewal invoice before the due date, and the service renews when you pay it. Nothing is charged to ...

Intermediate5 min476Updated 2 weeks ago

Team Access — Add Team Members

Your web designer needs to open a ticket, your accountant needs to download invoices, and a developer needs to manage your hosting. None of them should have you...

Intermediate7 min449Updated 3 weeks ago

Billing Settings and GST Details

Your billing address and GST details decide what is printed on your Domain India tax invoices. You manage them in the client area under Settings › Billing at /c...

Intermediate4 min658Updated 4 weeks ago

How to Upgrade or Change Your Hosting Plan

You change a Domain India hosting plan from one page in the client area: Change plan on your hosting service. Moving up and moving down work differently. An upg...

Intermediate5 min512Updated 3 weeks ago

How to Close Your Account

You can ask Domain India to close your account from your Profile page in the client area. The button doesn't delete anything straight away: it sends a deletion ...

Intermediate4 min314Updated 3 weeks ago

Viewing and Paying Invoices

All your Domain India invoices are in one place: Invoices in the client area. From there you can see what you owe, pay an unpaid invoice online and download the...

Intermediate4 min588Updated 4 weeks ago

Setting Up Two-Factor Authentication (2FA)

You can add two-factor authentication (2FA) to your Domain India account from the Security page at /client/security/2fa. Once it is on, signing in needs your pa...

Intermediate4 min347Updated 4 weeks ago

Understanding Your Orders

Every time you buy something from Domain India, such as a domain, a hosting plan or another service, the client area records it as an order, with an invoice for...

Intermediate8 min378Updated 2 weeks ago

Changing Your Password

"Changing your password" can mean four different things on a Domain India account, and each is changed in a different place. Find the password you mean below, t...

Intermediate4 min377Updated 2 weeks ago

Viewing Payment History

Your Domain India payment history is in two places in the client area: Billing › Payments lists every payment on your account, and Billing › Invoices lists ever...

Intermediate5 min363Updated 3 weeks ago

Mandatory KYC for .IN Domains

Every .in domain has to be linked to a verified person or organisation. The .IN registry requires the registrant's identity to be checked (eKYC), and until that...

Intermediate10 min12,295Updated 2 weeks ago

KYC and eKYC for .in Domains: Who Needs It and How

Every .in domain, and every domain in the .in family such as .co.in, .net.in or .org.in, must be registered to a verified person or organisation. The .IN regist...

Intermediate6 min8,369Updated 2 weeks ago

Resolving IP Bans in the Client Area: Complete Guide

You try to sign in and get turned away, or your website, webmail and FTP suddenly stop answering. Both feel like being "banned", but at Domain India they are tw...

Advanced9 min1,896Updated 4 weeks ago

Secure and Simplify: Best Password Managers for Personal and Business Use

Most people reuse a handful of passwords across dozens of sites, and one leak then opens all of them. A password manager fixes that: it creates a long, unique p...

Intermediate8 min3,165Updated 4 weeks ago

List of Popular Two-Factor Authentication (2FA) Apps

An authenticator app turns your phone into the second key for your accounts. After you type your password, the site asks for a six-digit code that the app gener...

Intermediate7 min6,692Updated 4 weeks ago

Step-by-Step Guide to Enabling Two-Factor Authentication (2FA) in Your DomainIndia.com Account

Two-factor authentication (2FA) adds a second check to your Domain India client area: after your password, you type a six-digit code from an authenticator app. ...

Intermediate7 min4,069Updated 4 weeks ago

Navigating Compliance Requirements in the Web Hosting Industry: A Deep Dive into Compliance Standards

If your website takes payments, stores customer details or serves clients abroad, you will meet compliance names such as PCI DSS, GDPR, SOC 2 and ISO 27001, and...

Intermediate10 min3,054Updated 4 weeks ago

Integrating Multiple Payment Gateways into Your Online Store in India: A Step-by-Step Guide

Indian shoppers expect to pay the way they prefer: UPI, a debit or credit card, net banking, a wallet, or cash on delivery. One payment gateway covers most of t...

Intermediate10 min3,543Updated 2 weeks ago

Are fees for domains refundable

Domain registration and renewal fees are not refundable once the domain has been registered or renewed at the registry. That rule comes from how domains work: t...

Intermediate9 min73,612Updated 3 weeks ago

Are There Any Hidden Costs or Setup Fees?

No. Domain India's current hosting plans and domains carry no setup fee, and the price you see is the price of the service. What you should plan for are the cos...

Intermediate8 min75,531Updated 2 weeks ago

Can I upgrade my web hosting package at any time; How much does another package cost

Your website has outgrown its plan: the disk is nearly full, you need more mailboxes, or you want to host a second site. This page explains how changing a Domai...

Intermediate10 min93,454Updated 3 weeks ago

Adding GSTIN to Your Account

If your business is registered for GST in India, add your GSTIN (GST Identification Number) to your Domain India account so that it is printed on your tax invoi...

Intermediate6 min1,849Updated 2 weeks ago

How to Upgrade Your Hosting Plan

You can upgrade an active Domain India cPanel or DirectAdmin hosting plan at any time from the client area. You pay only the difference between the two plans fo...

Intermediate6 min507Updated 2 weeks ago

Understanding GST on Hosting Services

Every hosting plan, domain and email service you buy from Domain India carries Goods and Services Tax (GST). This guide explains the rate we charge, how the tax...

Intermediate8 min3,492Updated 4 weeks ago

How to Close Your Account

You can ask Domain India to close your account from your Profile page in the client area. Pressing the button does not delete anything straight away: it sends a...

Intermediate6 min452Updated 3 weeks ago

Updating Your Profile and Contact Info

You update your name, email address, phone number, company, postal address and GST number yourself in the client area, on the Profile page. This short guide sho...

Intermediate5 min511Updated 4 weeks ago

Refund Policy and Process

Domain India gives a full refund on new shared and reseller hosting purchases within 30 days. Most other services, including renewals, domains and VPS servers o...

Intermediate7 min620Updated 3 weeks ago

How to Cancel a Service

You can stop a Domain India hosting plan or domain without talking to anyone: switch its renewal off in the client area, and it simply ends on the date it is pa...

Intermediate9 min595Updated 4 weeks ago

How to Downgrade Your Hosting Plan

If your hosting plan gives you more than you use, you can move to a smaller one. On Domain India a downgrade does not happen straight away: you schedule it from...

Intermediate6 min623Updated 3 weeks ago