Comprehensive Guide to KYC and e-KYC Requirements for .IN and NIXI-Managed Domain Extensions

As mandated by the National Internet Exchange of India (NIXI), all registrants of .IN and related domain extensions must complete KYC (Know Your Customer) and e-KYC (Electronic KYC) procedures to ensure transparency, accuracy, and national cybersecurity compliance.

Who Must Submit KYC

KYC is mandatory for all domain registrants under:

.IN
.CO.IN, .ORG.IN, .NET.IN, .IND.IN, .FIRM.IN, etc.

Registrant Type	Is KYC Required	Notes
Indian Individual	Yes	Aadhaar, PAN, Passport, etc.
Indian Company/Organization	Yes	Certificate of Incorporation + Signatory ID
Foreign Individual	Yes	Passport, Government ID, Embassy Letter, etc.
Foreign Organization	Yes	Business Registration + Indian connection declaration

Accepted KYC Documents

For Indian Registrants:

Aadhaar Card (preferably from MeriPehchaan)
PAN Card
Passport
Voter ID
Driving Licence
Certificate of Incorporation (for companies)

For Companies/Organizations:

Submit one of the following (Company ID):

Company PAN Card
GST Certificate
Certificate of Incorporation

Plus one valid ID for the Authorized Signatory:

Aadhaar / PAN / Passport / Voter ID / Driving Licence

For Foreign Registrants:

Passport (Mandatory)
National ID / Foreign Driving Licence
Indian Embassy/Mission Letter
Income Tax Returns (last 2 years)
Business Registration Document
Signed Declaration of Business/Personal Indian Connection

Note: All documents must be self-attested with your signature before scanning or uploading.

When Should You Submit

Action	Deadline
Submit KYC documents	Within 7 days of registration
Foreign registrant India connection	During or immediately after registration

Delay in submission may result in domain suspension (SERVERHOLD).

What is Not Allowed

Allowed	Not Allowed
Matching WHOIS & KYC info	WHOIS mismatch
Permanent email/phone	Temporary/disposable contact info
Clear, signed scans	Blurred, cropped, or unsigned scans
Visible, real registrant contact info	Privacy/Proxy WHOIS (strictly banned)

NIXI may randomly verify submitted data. Ensure authenticity.

How to Submit KYC

Prepare a scanned or MeriPehchaan version of your valid ID document.
Ensure WHOIS details exactly match your ID.
Submit via:
- Ticket: Submit Ticket
- Email: [email protected]

Foreign registrants must also attach the declaration below:

Declaration Format (Foreign Registrants)

To: Domain Registration India Private Limited
Subject: Declaration of Indian Business/Personal Connection - [yourdomain.in]

I, [Full Name], holder of domain [yourdomain.in], declare I have a valid [business/personal] connection with India:

 I have Indian clients/customers.
 I operate/manage an India-targeted business.
 I offer services/products to Indian users.
 I have personal/family ties in India.
 I run an India-centric website/blog.

I confirm this declaration is true and understand any false representation may result in suspension.

Full Name: [Your Name] 
Passport/ID: [ID Number] 
Signature: _____________ 
Date: [DD/MM/YYYY]

Sign, scan, and send this along with KYC documents to: [email protected]

How to Update WHOIS Contact Info

Login to Client Area
Navigate to: Portal Home Client Area My Domains
Select your domain Manage Domain Contact Information
Update:
- Name
- Email
- Phone
- Address (with correct PIN, State, Country)
Click "Save Changes"

Ensure WHOIS matches your KYC exactly.

Consequences of Non-Compliance

Non-Compliance	Result
KYC not submitted	Domain will be suspended (SERVERHOLD)
Mismatch in WHOIS vs. KYC	Registrar/NIXI may demand correction
Proxy/Temporary contact info used	Domain may be suspended immediately

Domains on SERVERHOLD lose all website/email functionality until resolved.

Summary for Registrants

KYC is mandatory for every .IN domain
Submit within 7 days of registration
WHOIS info must match submitted KYC
No false, proxy, or temporary contact info

Stay compliant to avoid disruptions and ensure your domain remains active!

Do I need to resubmit KYC on renewal

Not typically. If your WHOIS hasn't changed and prior KYC was verified, no resubmission is required unless NIXI requests.

For questions or clarification, reach out to us anytime at: [email protected]

Registrar hold or registry hold? They need different things from you

Added August 2026. This is the distinction that most often sends people down the wrong path.

A .IN domain can be stopped by two different holds. They look identical from the outside — the website and email simply stop working — but what clears them is not the same. Doing the wrong one means waiting for something that will never happen.

Hold	Who applied it	What clears it	Who acts
Registrar hold clientHold	Us, as your registrar	Completing eKYC — nothing else. No documents need to be sent to anyone.	We release it ourselves, automatically, as soon as verification succeeds.
Registry hold serverHold	The registry (NIXI)	*eKYC and* a copy of your Aadhaar sent to us**, which we submit to the registry on your behalf.	Only the registry can lift it, once the evidence is filed.

How to tell which one you have

A new domain that has never worked is almost always a registrar hold. Complete eKYC in your client area and it will start working on its own.
A domain that worked before and has now stopped, where eKYC is already complete, is almost always a registry hold. Send us your Aadhaar through a support ticket and we will file it.
If you are not sure, raise a ticket with your domain name and we will tell you which it is. You do not need to work it out yourself.

One thing worth knowing: we cannot lift a registry hold by request, however urgent the situation. It is not a matter of authorisation — the registry controls that status and releases it only when the evidence has been submitted and accepted. What we can do is file it for you the same day we receive it.

Before you start verification — check the name matches

The name on your identity document must match the registrant name on the domain. If they differ at all — a missing middle name, a different spelling, initials rather than a full name — the check fails silently and the hold stays in place, usually with nothing to tell you why. Correct the registrant name first, then verify.

If you are outside India

The online verification is built around Indian identity documents and will not work from abroad. Your route is a signed declaration of your connection with India plus a copy of your passport, sent to [email protected], which we file with the registry for you. It is normally verified within one to three business days.

Please check Who Can Register a .IN Domain before purchasing — a .IN domain does require a genuine connection with India.