You can ask Domain India to close your account from your Profile page in the client area. Pressing the button does not delete anything straight away: it sends a deletion request to our team, and we confirm it with you by email before anything is removed. This guide covers what to do first, how to send the request, and what is deleted and kept.
First stop or move every service: transfer out or let go of your domains, and download your website files, databases and email. Then open your Profile, find the Danger zone card, click Delete account, type DELETE and click Send deletion request. This opens a support ticket; we confirm the request with you at your registered email address before closing the account. An account cannot be closed while services are still active.
1. Do you want to close the account, or stop one service?
Closing the account removes your login, your details and everything held under it. If you only want to stop paying for one thing, you don't need to close anything:
- Stop a service renewing. Open the Renewals page and use Don't renew for that hosting plan or domain, or simply leave its renewal invoice unpaid. It stays active until its expiry date and then stops. See how auto-renewal works.
- Move a domain to another registrar. Use the domain's Transfer tab; see transferring a domain out.
Domain India never charges a saved card automatically, so an account you stop using does not keep billing you.
2. Before you send the request
- Deal with your domains.Transfer each domain you want to keep to another registrar, using Get EPP code on its Transfer tab, or accept that it will expire. A closed account cannot renew a domain, and an unrenewed domain is eventually released for anyone to register.
- Download your website.Take a copy of your files and export your databases from the control panel. JetBackup in cPanel and DirectAdmin also lets you download a full backup of your account.
- Save your email.Download any mail you want to keep, for example by syncing the mailbox to a desktop mail app over IMAP.
- Download your tax invoices.Open each paid invoice under Invoices and click Download Tax Invoice, so your accounts have them.
- Stop active services.The account cannot be closed while services are still active, so use Don't renew or ask support to end them.
Once the closure is confirmed and carried out, your hosting, email and other service data are gone and cannot be restored. Take your copies before you send the request, not after.
3. Send the deletion request
- Open your Profile.Sign in to the client area and go to Profile.
- Find the Danger zone cardat the bottom of the page and click Delete account.
- Read the checklistin the window that opens: domains must be transferred away or allowed to expire, and you should take a copy of anything you want to keep.
- Type
DELETEin the confirmation box and click Send deletion request.
The window then confirms the request and shows its ticket reference, with a link to view the ticket. The request is a normal support ticket titled "Account deletion request", so you can add questions to it or reply there.
Can't sign in? The public account deletion page explains how to ask from your registered email address instead.
4. What happens next
- We confirm with you. Our team replies to your registered email address to confirm the request before anything is deleted. This protects you from someone else closing your account.
- Active services are sorted out. If anything is still active, we will tell you what needs to happen first.
- The account is closed. According to the account deletion page, deleted data is removed from live systems immediately and purged from backups within 30 days, and requests are acknowledged within 7 working days.
5. What is deleted and what is kept
| Data | What happens to it |
|---|---|
| Your name, email, phone and address | Deleted |
| Company name and tax registration details | Deleted |
| Account preferences and settings | Deleted |
| Support tickets and their contents | Deleted |
| Sign-in records and IP addresses | Deleted |
| Website, email and application data | Deleted |
| Invoices and payment records | Kept, as tax and accounting law requires |
| Domain registration records | Kept, as registry contracts require |
| Security logs | Kept for at least 180 days, under CERT-In directions |
This list follows the public account deletion page, which is the authoritative version.
6. Refunds
Closing an account does not by itself create a refund. Refunds follow the refund policy: new shared and reseller hosting purchases can be refunded in full within 30 days, while renewals, domain registrations and renewals, VPS once provisioned, SSL, add-ons and setup fees are not refundable. Request a refund by ticket before you ask for closure.
How do I close my Domain India account?
Open Profile in the client area, click Delete account in the Danger zone card, type DELETE and click Send deletion request. This opens a support ticket, and the team confirms the request with you by email before anything is deleted.
Is my account deleted as soon as I click the button?
No. The button only sends a deletion request. Domain India confirms it with you at your registered email address before anything is removed.
Can I close my account while I still have active services?
No. The account cannot be closed while services are still active. Stop them first with Don't renew on the Renewals page, or ask support to end them, and transfer out any domains you want to keep.
What happens to my domains if I close my account?
A closed account cannot renew a domain, so an unrenewed domain expires and is eventually released for anyone to register. Transfer every domain you want to keep to another registrar first.
What data does Domain India keep after closing an account?
Invoices and payment records for tax law, domain registration records under registry contracts, and security logs for at least 180 days. Personal details, tickets, settings and website, email and application data are deleted.
How do I request deletion if I can't sign in?
The public account deletion page at domainindia.com/account-deletion explains how to send the request from your registered email address.
Ready to go ahead, or not sure yet? Check your Renewals page first, then send the request from your Profile. If you have questions about closing, open a support ticket.
Tell us what you want to stop or keep, and we will help you close the account or just the services you no longer need. Support is on 24/7 live chat, and tickets get a first response within 15 minutes.
Talk to support