You can stop a Domain India hosting plan at any time, and a new shared or reseller hosting purchase can be refunded in full within 30 days. How you do it depends on whether you want your money back or simply want the plan to end. This guide follows our published refund policy and shows the exact steps for each case.
Within 30 days of a new shared or reseller hosting purchase, open a support ticket to cancel and ask for a full refund; it is paid to your original payment method in 7-10 business days. After 30 days, or for a renewal, there is no refund: decline the renewal on the Renewals page and the plan runs until its expiry date. Domains, SSL, add-ons, setup fees and VPS servers once provisioned are non-refundable.
1. What the refund policy says
These are the terms on the Domain India refund policy page, last updated March 2026:
| Service | Refundable? | When |
|---|---|---|
| Shared hosting, new purchase | Yes, in full | Within 30 days of purchase |
| Reseller hosting, new purchase | Yes, in full | Within 30 days of purchase |
| Hosting renewal | No | Non-refundable |
| VPS and dedicated servers | No | Non-refundable once provisioned |
| Domain registration | No | Non-refundable after registration |
| Domain renewal | No | Non-refundable once renewed |
| SSL certificates | No | Non-refundable after issuance |
| Add-on services | No | Non-refundable |
Shared hosting covers cPanel, DirectAdmin, Webuzo and Windows (Plesk) hosting plans. The policy also says:
- Refunds apply to new purchases only, never to renewal payments.
- Partial months are not prorated.
- Unused account balance and credits are non-refundable and non-transferable.
- Setup fees, if any, are non-refundable.
- Promotional or discounted services may have different refund terms, stated at the time of purchase.
- Services terminated for a Terms of Service or acceptable use violation are not eligible, and a chargeback or payment dispute voids refund eligibility.
2. Cancel within 30 days and get your money back
- Save anything you need.Download your website files, databases and email before you ask; see section 5.
- Open a support ticketfrom the client area at /client/support/new, or at /support/ticket. Choose the hosting service, and write that you want to cancel it under the 30-day refund policy.
- Keep the ticket open for our reply.We check that the plan is a new purchase within 30 days, then cancel the hosting and process the refund.
- Receive the refund.Refunds are processed within 7-10 business days, and go to the original payment method only.
The 30 days count from the purchase date of the hosting plan. Ask inside the window: a request that arrives after day 30 is outside the policy.
The hosting and the domain are treated separately. The hosting part can be refunded under the 30-day policy; the registered domain can't, because it was registered at the registry the moment you paid. The domain stays yours for its term, and you can point it at any hosting you like. See are fees for domains refundable.
3. Cancel after 30 days: decline the renewal
After the refund window there is no refund, and there is nothing to pay to leave. You simply stop the plan from renewing:
- Open Renewals.Sign in and open Renewals in the client area.
- Decline the service.Choose not to renew the hosting plan, and confirm when asked. Any unpaid renewal invoice for it is cancelled.
- Use it until expiry.The hosting stays active until its renewal date, then ends.
Changed your mind before the renewal date? The same page shows Turn renewal back on. You can also just leave a renewal invoice unpaid: Domain India never charges a saved card automatically, so nothing renews until you pay. How auto-renewal works explains the renewal cycle in full.
If you need the hosting removed straight away instead of at the renewal date, open a ticket and say so. Early removal does not change the refund position: after 30 days, the unused time is not refunded.
4. Before you cancel, consider a smaller plan
If the problem is price rather than the service, a downgrade may suit you better. On cPanel and DirectAdmin you can schedule a move to a smaller plan from the hosting service's Change plan page. The smaller plan starts on your renewal date, and your website, email and databases stay where they are. See upgrading or changing your hosting plan.
5. Save your data first
When a hosting account is cancelled and removed from the server, its website files, databases and mailboxes go with it. Don't rely on our backups after cancellation; take your own copy first.
On cPanel and DirectAdmin, JetBackup keeps weekly backups of your account (Sunday, five copies), and you can download them yourself from JetBackup in the panel while the account is active. See backup and restore with JetBackup.
If you are moving to another host, set up the new hosting and point your domain there before the old plan ends, so your website and email keep working.
6. What happens to your domain
Cancelling hosting does not cancel a domain registered with us. The domain keeps its own renewal date and renewal invoices. If you don't want to keep it, decline its renewal too, or let the invoice go unpaid. Domain fees are non-refundable once registered or renewed; see how auto-renewal works and I want to cancel my domain name order.
7. Where Domain India fits
Every Domain India shared hosting plan, on cPanel, DirectAdmin, Webuzo or Windows, and every reseller plan, carries the same 30-day full refund on a new purchase. Compare plans on cPanel hosting, DirectAdmin hosting and reseller hosting. Support is on 24/7 live chat, and tickets get a first response within 15 minutes; resolution can take longer depending on the issue. There is no phone support.
Frequently asked questions
Does Domain India offer a money-back guarantee on hosting?
Yes, for new purchases. A new shared or reseller hosting plan can be refunded in full if you ask within 30 days of purchase. Renewals are not refundable.
How do I get a hosting refund?
Open a support ticket within 30 days of the purchase and ask to cancel the hosting under the refund policy. Refunds are processed within 7-10 business days and are paid to the original payment method only.
How do I cancel my hosting after 30 days?
Decline the renewal on the Renewals page in the client area, or leave the renewal invoice unpaid. The hosting stays active until its renewal date and then ends. There is no refund after the 30-day window.
Can I get a refund on a hosting renewal?
No. Under the Domain India refund policy, hosting renewals are non-refundable. Decline the renewal before paying if you don't want to continue.
Is a VPS refundable?
No. VPS and dedicated servers are non-refundable once provisioned, regardless of usage.
If I cancel my hosting, is my domain refunded too?
No. Domain registrations and renewals are non-refundable once done at the registry. The domain stays yours for its term, and you can point it at any other hosting.
Is unused time or account credit refunded when I cancel?
No. Partial months are not prorated, and unused account balances and credits are non-refundable and non-transferable.
Ready to cancel or claim a refund? Save your data, then open a support ticket within 30 days of purchase for a refund, or decline the renewal on Renewals. The full terms are on the refund policy page.
Tell us which hosting service to cancel and whether it is within 30 days of purchase, and we will take it from there.
Open a support ticket