Every time you buy something from Domain India, such as a domain, a hosting plan or another service, the client area records it as an order, with an invoice for the payment. The Orders page shows that history: what you ordered, when, what it cost and whether it has been set up. This guide explains what you see there, what each status means and what to do when an order is stuck.
Open Billing › Orders in the client area (/client/orders). Each order shows the plan, date, amount and status, with View and Invoice buttons. Pending usually means the invoice is unpaid: pay it and the service is set up, most often within a couple of minutes. An order you haven't paid can be cancelled with Cancel, which voids its invoice. To stop a service you already have, use the Renewals page instead.
1. Orders and invoices: the difference
| Question | Order | Invoice |
|---|---|---|
| What it is | A record of what you bought | The bill for it |
| Where to find it | Billing › Orders | Billing › Invoices |
| What changes it | Payment and setup | Your payment |
A new purchase creates an order and an invoice together. Renewals are billed as renewal invoices, which you'll find under Invoices and on the Renewals page, rather than as new orders. For how invoices work, see understanding your invoice.
2. Open the Orders page
- Sign into the client area at /client/login.
- Open Billing › Orders,or go straight to /client/orders.
- Read the summary cardsat the top: Total orders, Completed, Processing and Total spent (the total of paid invoices).
- Filter by statuswith the tabs: All, Completed, Processing, Pending and Cancelled.
Each row shows the Order (the plan name and a short order ID), the Date, the Amount (the total of the order's invoice, including GST) and the Status. View opens the order, Invoice opens its invoice, and Cancel appears on orders you can still cancel.
3. What each status means
| Status | What it means | What to do |
|---|---|---|
| Pending | The order is placed but not finished, usually because its invoice is unpaid | Pay the invoice, or cancel the order if you no longer want it |
| Processing | Setup is under way; you may rarely see this, as most orders go straight to Completed | Wait a few minutes and reload |
| Completed | Everything in the order has been set up | Manage the service from its section in the client area |
| Cancelled | The order was cancelled and its invoice voided | Nothing; place a new order if you still want the service |
| Failed | Something in the order couldn't be completed | Open a ticket with the order ID, especially if you have paid |
4. Inside an order
View opens the order's own page. It shows the order number, the date it was placed, the plan and the total amount, and an Order Summary with the order ID, status and creation date. If the order has an invoice, a card links to it with View Invoice.
- A completed order says that all services have been activated, with a link to view them.
- A pending order says it is waiting for payment, with Pay Now and Cancel this order buttons.
5. When an order is stuck in Pending
- Check the invoice.Open the order and click View Invoice. If it says Payment Due or Payment Overdue, click Pay Now and choose a payment method.
- Give it a few minutes after paying.Most online payments through Razorpay are confirmed within a couple of minutes, and most hosting accounts are created automatically within a couple of minutes of payment. A small number need a manual check and take longer.
- Paid by bank transfer or UPI outside the payment page?The payment has to be matched to your order by our team. Open a ticket with the order ID and the payment reference. Don't cancel the order.
- Still pending after that?Open a ticket with the order ID. A domain that isn't pointing at us yet, or an order flagged for a manual check, can also hold up setup.
6. Cancel an order you haven't paid
A pending or failed order with an unpaid invoice can be cancelled from the Orders list (Cancel) or from the order's page (Cancel this order).
- Tick the box confirming you have not made any payment for the order.
- Click Cancel order.
The order is cancelled and its invoice is voided. Any domain registration or hosting setup in that order is cancelled too, and this can't be undone: you would need to place a new order. You can also simply leave an unpaid invoice unpaid.
If you paid by bank transfer or UPI and the order still shows Pending, contact support instead of cancelling, so the payment can be matched to the order.
To stop a service that is already running, use Don't renew on the Renewals page; see how to cancel a service. For domain orders at every stage, see how to cancel a domain name order.
7. An order you don't recognise
If you see an order you didn't place, check whether a team member on your account placed it (Account › Team members). If not, change your password, turn on two-factor authentication, and open a ticket straight away with the order ID.
Where can I see my orders at Domain India?
Sign in to the client area and open Billing, Orders, at domainindia.com/client/orders. Each order shows the plan, date, amount including GST and status, with buttons to view the order and its invoice.
What does a Pending order mean?
The order is placed but not finished, usually because its invoice is unpaid. Pay the invoice from the order's page, or cancel the order if you no longer want it.
How long does an order take to activate after payment?
Most hosting accounts are created automatically within a couple of minutes of payment. A small number need a manual check and take longer. If an order is still pending after you have paid, open a ticket with the order ID.
Can I cancel an order?
Yes, if you have not paid for it. Use Cancel on the Orders page or Cancel this order on the order's page, and confirm you have made no payment. The order is cancelled and its invoice voided. This cannot be undone.
I paid by bank transfer or UPI but my order still says Pending. What should I do?
Do not cancel it. Open a support ticket with the order ID and the payment reference so our team can match the payment to your order.
Do renewals appear as new orders?
Renewals are billed as renewal invoices, which you'll find under Invoices and on the Renewals page. Domain India never charges a saved card; a service renews only when you pay its renewal invoice.
Ready to check your orders? Open Billing › Orders, pay anything waiting in Invoices, or open a support ticket if an order looks wrong.
Send us the order ID and what you see, and we will check its payment and setup for you. Live chat is available 24/7, and tickets get a first response within 15 minutes.
Open a support ticket