Account Security (Password, 2FA)Beginner

Two-Factor Authentication (2FA) Guide

2 min read10 Apr 202624 views

Two-Factor Authentication (2FA) Guide

Two-Factor Authentication adds an extra layer of security to your {{COMPANY_NAME}} account by requiring a one-time code in addition to your password when logging in.

Why Enable 2FA?

Prevents unauthorised access even if your password is compromised
Protects your domains, hosting, billing information, and services
Required for high-security compliance best practices
Gives you peace of mind that your account is secure

How 2FA Works

You enter your email/username and password as usual
You are prompted for a 6-digit verification code
Open your authenticator app on your phone to get the current code
Enter the code to complete login

Setting Up 2FA

Log in to your {{COMPANY_NAME}} client area
Go to My Account → Security → Two-Factor Authentication
Click Enable Two-Factor Authentication
A QR code is displayed on screen
Open your authenticator app and scan the QR code:

- Google Authenticator (Android/iOS)

- Authy (Android/iOS/Desktop)

- Microsoft Authenticator (Android/iOS)

- 1Password or Bitwarden (if using a password manager with TOTP support)

Enter the 6-digit code shown in your authenticator app to verify
Save your backup/recovery codes — these allow you to log in if you lose your phone

Backup Codes

You receive one-time backup codes when enabling 2FA
Store them securely (print or password manager) — each code works once
Use a backup code to log in if you lose your phone

Logging In with 2FA

Enter your email and password as usual
Open your authenticator app for the 6-digit code (changes every 30 seconds)
Enter the code and click Verify

Lost Your 2FA Device?

Have backup codes? Use one to log in, then re-enable 2FA with a new device
No backup codes? Contact {{COMPANY_NAME}} support at {{SUPPORT_URL}} with identity verification (registered email, recent invoice numbers, domain names on the account)