Domain India refunds a new shared or reseller hosting purchase in full if you ask within 30 days. Renewals, domains, VPS servers once provisioned and most other services are not refundable. This page summarises the published refund policy and shows how to ask for a refund.
A new shared or reseller hosting purchase can be refunded in full within 30 days of purchase. Hosting renewals, domain registrations and renewals, SSL certificates, add-on services and setup fees are non-refundable, and VPS and dedicated servers are non-refundable once provisioned. Ask by support ticket within the eligible period; refunds are processed within 7–10 business days and go to the original payment method only.
The refund policy page is the binding text. For every detail of the process, read refund policy and process. To cancel hosting, with or without a refund, see hosting cancellation and money-back guarantee.
1. What can be refunded
This is the table on the Domain India refund policy page, last updated March 2026:
| Service | Refundable? | Period | Note |
|---|---|---|---|
| Shared hosting (new purchase) | Yes | 30 days from purchase | Full refund |
| Reseller hosting (new purchase) | Yes | 30 days from purchase | Full refund |
| Hosting renewal | No | Not applicable | Non-refundable |
| VPS hosting | No | Not applicable | Non-refundable after provisioning |
| Dedicated servers | No | Not applicable | Non-refundable after provisioning |
| Domain registration | No | Not applicable | Non-refundable after registration |
| Domain renewal | No | Not applicable | Non-refundable once renewed |
| SSL certificates | No | Not applicable | Non-refundable after issuance |
| Add-on services | No | Not applicable | Non-refundable |
Shared hosting means our cPanel, DirectAdmin, Webuzo and Windows (Plesk) shared plans. Hosting plans include free SSL, so most customers never buy a certificate.
2. The rules behind the table
- New purchases only. Renewal payments are non-refundable.
- Servers are final once provisioned, regardless of usage.
- No proration. Partial month usage is not prorated.
- Balances and credits. Unused account balances and credits are non-refundable and non-transferable, and account credits expire when the account is terminated.
- Promotions. Promotional or discounted services may have different refund terms, as stated at the time of purchase.
The policy excludes refunds for services terminated for a Terms of Service or Acceptable Use Policy violation, for setup fees, and for services already consumed or partly used beyond the eligible period.
A chargeback or payment dispute voids refund eligibility under the policy. If you think you were charged wrongly, open a Billing ticket with the invoice number first.
3. How to request a refund
- Check eligibility.The service must be a new shared or reseller hosting purchase, and you must still be within 30 days of buying it.
- Save your data.A refund ends the service, so download any files, databases and email you want to keep.
- Open a ticket.Use /client/support/new when logged in, or the support ticket form, and choose the Billing department.
- Give the details.The service name, the invoice number and a short reason, and say clearly that you are asking for a refund.
- Follow the ticket.The billing team checks the request against the policy and replies on the ticket.
Refunds are processed within 7–10 business days and are issued to the original payment method only. Live chat is available 24/7, and tickets get a first response within 15 minutes; there is no phone support.
4. Avoid paying for something you don't want
Because renewals can't be refunded, decide before you pay. Domain India never charges a saved card automatically: a renewal invoice is issued up to 30 days before the due date, and the service renews only when you pay it. To stop a service, choose Don't renew on the Renewals page, or leave the invoice unpaid. See how auto-renewal works.
Frequently asked questions
What is Domain India's refund policy?
New shared and reseller hosting purchases can be refunded in full within 30 days of purchase. Hosting renewals, domains, SSL certificates, add-ons and setup fees are non-refundable, and VPS and dedicated servers are non-refundable once provisioned.
Is a refund paid as account credit?
No. Refunds are issued to the original payment method only, within 7–10 business days of processing.
Can I get a refund on a renewal I paid?
No. Renewal payments are non-refundable under the policy. Decline renewals you don't want before paying the invoice.
Is a domain refundable if I cancel my hosting?
No. Domain registration and renewal are non-refundable once done at the registry. The domain stays yours for its term.
How do I ask for a refund?
Open a support ticket in the Billing department within the eligible period, with the service name, invoice number and reason.
Ready to ask for a refund or check whether you qualify? Read the refund policy, then open a Billing ticket, or use the public ticket form if you can't log in.
Tell us the service and invoice number, and our billing team will check your request against the refund policy.
Open a support ticket