Refund Policy

{{COMPANY_NAME}} offers a transparent refund policy so you can purchase with confidence.

What Is Refundable

• Shared Hosting plans — Eligible for a full refund within 30 days of purchase (new purchases only, not renewals)
• Reseller Hosting plans — Eligible for a full refund within 30 days of purchase
• Overpayments or duplicate payments — Refundable in full at any time

What Is NOT Refundable

• Domain registrations — Domains are registered with the registry immediately and cannot be reversed
• Domain renewals — Once a renewal is processed at the registry, it cannot be undone
• SSL certificates — Once issued, SSL certificates are non-refundable
• Add-on services (WHOIS privacy, premium DNS, etc.) — Non-refundable after activation
• Hosting renewals — Renewal payments are not covered under the 30-day money-back guarantee
• Setup fees — If applicable, setup fees are non-refundable

How to Request a Refund

1. Log in to {{SUPPORT_URL}}
2. Go to Support > Open a Ticket
3. Select the Billing department
4. Use the subject line: Refund Request — [Your Service Name]
5. Include your invoice number and reason for the refund
6. Our billing team will review and respond within 1-2 business days

How Refunds Are Processed

• Refunds are issued to account credit by default, which can be used for future purchases
• If you prefer a refund to your original payment method (bank account, UPI, card), mention this in your ticket
• Bank/payment method refunds may take 5-10 business days to appear in your account depending on your bank

Partial Usage

If you request a refund within the 30-day window, the full amount is refunded regardless of usage during that period. There is no pro-rata deduction for days used.

Questions?

If you are unsure whether your purchase qualifies for a refund, open a billing ticket and our team will advise you.