Frequently Asked Questions
Quick answers to common questions.
Hosting
Q: How do I access my control panel?
A: Log into client portal, click on your hosting service, then "Login to cPanel".
Q: Can I host multiple websites?
A: Yes, if your plan includes addon domains. Check your plan features.
Q: What PHP versions are supported?
A: We support PHP 7.4, 8.0, 8.1, 8.2, and 8.3. You can change in cPanel.
Domains
Q: How long does domain registration take?
A: Most domains are registered instantly. Some TLDs may take 24-48 hours.
Q: Can I transfer my domain away?
A: Yes, after 60 days from registration. Request EPP code from your dashboard.
Q: Why can't I edit my DNS?
A: Ensure your domain is using our nameservers. External nameservers must be managed at your DNS provider.
Q: How many email accounts can I create?
A: Check your hosting plan. Most plans include unlimited email accounts.
Q: Why are my emails going to spam?
A: Set up SPF, DKIM, and DMARC records. See our email deliverability guide.
Billing
Q: What payment methods do you accept?
A: Credit/debit cards, UPI, net banking, PayPal, and bank transfer.
Q: Do you offer refunds?
A: Yes, 30-day money-back guarantee on hosting. See refund policy for details.
Q: How do I cancel my service?
A: Submit a cancellation request via support ticket.
Support
Q: What are your support hours?
A: 24/7 via live chat and ticket system.
Q: How long for support response?
A: Live chat: Instant. Tickets: Within 2-4 hours.