Frequently Asked Questions

These are the questions Domain India customers ask most often, about support, hosting, domains, email, billing and refunds. Each answer is short and links to the full guide. If your question isn't here, live chat is open 24/7 and every support ticket gets a first response within 15 minutes.

1. Support and contact

How do I contact Domain India support? Use live chat, from the chat icon on any page, or open a support ticket: logged in at /client/support/new, or without logging in at /support/ticket. Live chat is answered by our AI assistant; if it can't solve the problem, it creates a ticket for our team to follow up.

How quickly do you reply? Live chat is open 24/7. Every ticket gets a first response within 15 minutes; how long the fix takes depends on the problem.

Is there phone, WhatsApp or email support? No. Chat and tickets are the support channels, because they keep a written record and reach the right team. The full comparison is in the support channels guide.

2. Hosting

How do I log in to my control panel? Open your hosting services in the client area and use the panel button on your service; for cPanel it signs you in without a separate password. The service's Manage › Access tab shows your username, server IP and panel address. See how to log in to cPanel.

Can I host more than one website? It depends on the plan. Starter plans host 1 website and the higher plans more; each plan page lists its limit. Extra websites are added in your control panel (the Domains page in cPanel, Account Manager › Domains in DirectAdmin); see parked, addon and subdomains.

Which PHP versions can I use? On cPanel you choose the version per site, up to PHP 8.5 (the default is 8.3). DirectAdmin offers versions up to 8.3. Webuzo currently offers PHP 8.0 and 8.1, so check your application's requirement and ask support first. See software versions on Domain India hosting.

Is SSL included? Yes. Free SSL (AutoSSL or Let's Encrypt) is included with almost all hosting and renews automatically. Domain India does not sell paid certificates; if you need one, buy it from a certificate authority and install it in your control panel. See free SSL with Let's Encrypt.

Do I get SSH access? Jailed SSH access is available on every shared hosting plan (cPanel, DirectAdmin, Webuzo). It is off by default; ask support to enable it for your account. Login uses an SSH key. Windows (Plesk) hosting has no SSH. See enabling and accessing jailed SSH.

Are my websites backed up? cPanel and DirectAdmin accounts are backed up weekly by JetBackup 5, with 5 copies kept, and you can restore or download them yourself; see backup and restore with JetBackup. Webuzo accounts are backed up every night to a separate Domain India backup server; to restore something, open a support ticket saying what to restore and from which date. On any plan, take your own backup before big changes.

3. Domains

How do I register a domain? Search for it at Register a domain, add it to your order and pay the invoice; registration starts after payment. Some .in registrations need identity verification (eKYC), which is done in the client area through DigiLocker.

Is WHOIS privacy free? For .in and its second-level extensions (.co.in, .net.in, .org.in and others), personal registrant details are not shown in public WHOIS. This is free and automatic; there is nothing to switch on. Other extensions differ; see privacy protection for your domain.

How do I transfer a domain to Domain India? Unlock it at your current registrar, get the auth (EPP) code and enter both at Domain Transfer. The fee includes one year, added to the existing expiry date. See transfer your domain to us.

Can I move my domain away? Yes, once it is at least 60 days since registration or the last transfer. Open the domain in the client area, go to its Transfer tab, unlock it and click Get EPP code. See transfer your domain away.

Where do I edit my DNS records? Where your domain's nameservers point. If it uses your hosting account's nameservers, edit records in the control panel's zone editor; if it uses Cloudflare or another provider, edit them there. See how to change your nameservers.

4. Email

How many email accounts can I create? Each plan has its own limit, for example 10 on cPanel Starter and more on the higher plans. The plan page lists it.

Why are my emails going to spam? Most often because SPF, DKIM or DMARC is missing or wrong for your domain. DKIM is on by default for new cPanel accounts. See emails going to spam.

How do I open webmail? Go to https://yourdomain.com/webmail and sign in with the full email address and its password. See how to log into webmail.

5. Billing and payments

Which payment methods do you accept? UPI, net banking and cards through Razorpay or Atom Pay, cards through Stripe, PayPal, and bank transfer. You choose the method each time you pay an invoice. See payment methods.

Are prices inclusive of GST? No. Prices exclude GST, and 18% GST is added on the invoice. To get your GSTIN on the tax invoice, add it to your profile before you pay.

Where are my invoices? Under Billing › Invoices at /client/invoices. A paid invoice has a Download Tax Invoice button. See viewing and paying invoices.

6. Renewals, cancellation and refunds

Will you charge my card automatically? No. Domain India never charges a saved card. A renewal invoice is generated up to 30 days before the due date, and the service renews only when you pay it. No payment means no renewal.

How do I cancel a service? Open Renewals at /client/renewals and choose Don't renew. The service keeps working until its paid-up date and then ends. To stop it immediately or ask for a refund, open a ticket. See cancelling a service.

Do you offer refunds? Yes, under our refund policy: new shared and reseller hosting purchases get a full refund within 30 days. Renewals, domain registrations and renewals, add-ons, setup fees, and VPS servers once set up are non-refundable. Refunds are requested by ticket and go back to the original payment method within 7–10 business days. See refund policy and process.

7. Plans and starting prices

Domain India list prices on 19 September 2026, excluding 18% GST. Compare plans on cPanel hosting and DirectAdmin hosting.

Prices on the cards exclude 18% GST.

Ready to get started or get help? Browse cPanel hosting, register a domain, search the knowledge base, or open a support ticket.