Your web designer needs to open a ticket, your accountant needs to download invoices, and a developer needs to manage your hosting. None of them should have your password. Team members give each person their own login to your Domain India account, with only the permissions you choose, and you can pause or remove that access at any time.
In the client area, open Account › Team members and click Invite member. Enter their email, choose a role (Full Access, Technical, Billing or View Only) or tick custom permissions, and click Send invitation. They get an email with a link to set their own password. Use Edit to change permissions, Suspend to stop them signing in, and Remove to take their access away permanently.
1. Why use team members instead of sharing your password
- Each person has their own login, so you never hand out the password that controls your domains, hosting and payments.
- Each person gets only what they need. A bookkeeper can pay invoices without touching your DNS; a developer can manage hosting without seeing billing.
- You can end access in one click when a contract ends, without changing your own password.
- The list shows who signed in last, so you can spot a login nobody uses any more.
Only the account owner can see and manage the team. A team member cannot invite other people or change anyone's permissions.
2. Invite a team member
- Open Team members.Sign in to the client area and go to Account › Team members, or open /client/team directly.
- Click Invite member.The "Invite a team member" window opens.
- Enter their details.The email address is required; the name is optional.
- Choose what they may do.Pick one of the four roles, or choose Custom permissions and tick exactly the ones you want. At least one permission is needed.
- Click Send invitation.They receive an email with a link to set their own password. Until they accept, their status shows as Pending.
The invitation creates a new login for that address. If the address already belongs to a Domain India account, for example the person's own customer account, the invitation is refused with "A user with this email already exists". Invite a different address, such as their work email.
3. Roles and what each one can do
There are seven permissions. The four ready-made roles bundle them like this:
| Permission | Full Access | Technical | Billing | View Only |
|---|---|---|---|---|
| View Services | Yes | Yes | No | Yes |
| Manage Services | Yes | Yes | No | No |
| View Billing | Yes | No | Yes | Yes |
| Make Payments | Yes | No | Yes | No |
| View Tickets | Yes | Yes | No | Yes |
| Create/Reply Tickets | Yes | Yes | No | No |
| Edit Profile | Yes | No | Yes | No |
- View Services / Manage Services: see your domains and hosting; with Manage, also change them, for example nameservers and other domain settings.
- View Billing / Make Payments: see invoices; with Make Payments, also pay them.
- View Tickets / Create/Reply Tickets: read your support tickets; with Create/Reply, also open new ones and reply.
- Edit Profile: change account profile and contact details.
Custom permissions let you mix these, for example View Services plus Create/Reply Tickets for a designer who reports problems but should change nothing.
Give the least access that lets the person do the job, and add more later with Edit. Keep Full Access for a partner or senior colleague you would trust with the account itself.
4. What the team member sees
After accepting the invitation, the team member signs in at the normal client area login with their own email and password. They work on your account's services, invoices and tickets, within the permissions you gave them. An action they are not allowed to take is refused.
The team member's own login is separate from your control panel logins. If a developer needs to work inside cPanel or DirectAdmin, the Manage Services permission lets them open your control panel from the client area, so there is no need to send them the panel password.
5. Change, suspend or remove access
Each row in Account › Team members shows the person's name, email, role, status (Active, Pending or Suspended) and last sign-in, with these buttons:
| Button | What it does | Can you undo it? |
|---|---|---|
| Edit | Opens "Edit permissions" to change the role or custom permissions | Yes, edit again |
| Suspend | Stops the person signing in; they keep their place in the list | Yes, click Reactivate |
| Reactivate | Lets a suspended person sign in again with their existing password | Yes, suspend again |
| Remove | Takes their access away permanently | No, invite them again if needed |
A permission change may not reach a session that is already open straight away, so if it is urgent, ask the person to sign out and in again.
Suspend is for a temporary pause. When a person should never have access again, use Remove the same day, then check your domains, DNS and hosting for recent changes. If they ever knew your own password, change it too at /client/security/password.
6. Good habits for account security
- Turn on two-factor authentication for your own login, and ask team members with Full Access or Manage Services to do the same.
- Review the team list every few months and remove anyone who no longer works with you.
- When an agency finishes a project, remove their login rather than leaving it suspended.
- Never share your owner password, even with a team member; there is nothing they need it for.
For a tour of the rest of the client area, see managing your account in the Domain India client area.
7. Where Domain India fits
Team members are part of the Domain India client account. The same account covers your domains, hosting, App Platform, AI Website Builder and Business Email services, so one invitation gives a colleague access to whichever of those you choose, within the permissions you set.
How do I add a team member to my Domain India account?
Sign in to the client area, open Account, Team members and click Invite member. Enter their email, choose a role or custom permissions and click Send invitation. They receive an email with a link to set their own password.
What roles can I give a team member?
Full Access, Technical, Billing and View Only, or custom permissions. The seven permissions are View Services, Manage Services, View Billing, Make Payments, View Tickets, Create/Reply Tickets and Edit Profile.
Why does the invitation say a user with this email already exists?
The address already has its own Domain India login, for example the person's own customer account. Invite a different email address, such as their work address.
Can a team member invite other people?
No. Only the account owner can invite, edit, suspend or remove team members.
What is the difference between Suspend and Remove?
Suspend stops the person signing in and can be undone with Reactivate. Remove takes their access away permanently; invite them again if they come back.
Which role should I give my web designer?
Usually Technical, which lets them view and manage services and open and reply to tickets, without billing or profile access.
Ready to share access safely? Open Team members in the client area, turn on two-factor authentication, or open a support ticket if an invitation does not arrive.
Invite staff with only the permissions they need, and remove access in one click when the work is done.
Open Team members