How to Close Your Account
If you no longer need your {{COMPANY_NAME}} services, you can request account closure. Please read through this guide carefully before proceeding.
Before Closing Your Account
Back up your data:
- Download all website files via FTP/SFTP or File Manager
- Export databases from phpMyAdmin
- Download emails using an email client (IMAP syncs locally) or Webmail export
- Download any invoices you need from Billing → Invoices
Check active services:
- Review all active domains — ensure you transfer them to another registrar before closure, or they will expire
- Cancel any auto-renewal on domains you do not wish to keep
- Note any services with remaining paid time — refunds may be available depending on the terms
How to Request Account Closure
- Log in to your {{COMPANY_NAME}} client area
- Go to My Services
- For each service you want to cancel, click on it and select Request Cancellation
- Choose cancellation type:
- Immediate — service is terminated right away
- End of billing period — service remains active until the current paid period ends
- Provide a reason (optional but helpful)
- Confirm the cancellation
Cancelling Domains
Domains cannot be "cancelled" in the same way as hosting:
- Transfer away: Unlock the domain, get the EPP code, and transfer to another registrar before account closure
- Let expire: If you do not need the domain, simply do not renew it. It will expire at the end of its registration period
- Domain refunds are not available after the 5-day grace period post-registration
Important Notes
- Account closure is permanent — all data (files, databases, emails) will be deleted and cannot be recovered
- Outstanding invoices must be resolved before closure
- If you want to keep your domains but cancel hosting, you can do that — domains and hosting are separate services
- There is no fee for closing your account
Refund Policy
- Hosting cancellations within the first 30 days may be eligible for a refund — check {{COMPANY_NAME}} Terms of Service
- Domain registration fees are non-refundable after the grace period
- Add-on services (SSL, backups, etc.) follow their own refund terms
Need Help?
If you have questions about closing your account, or want to discuss alternatives (downgrading, pausing, etc.), contact {{COMPANY_NAME}} support at {{SUPPORT_URL}} before proceeding.