How to Close Your Account
If you no longer need your Domain India services, you can request account closure. Please read through this guide carefully before proceeding.
Before Closing Your Account
Back up your data:
- Download all website files via FTP/SFTP or File Manager
- Export databases from phpMyAdmin
- Download emails using an email client (IMAP syncs locally) or Webmail export
- Download any invoices you need from Billing → Invoices
Check active services:
- Review all active domains — ensure you transfer them to another registrar before closure, or they will expire
- Cancel any auto-renewal on domains you do not wish to keep
- Note any services with remaining paid time — refunds may be available depending on the terms
How to Request Account Closure
- Log in to your Domain India client area
- Go to My Services
- For each service you want to cancel, click on it and select Request Cancellation
- Choose cancellation type:
- Immediate — service is terminated right away
- End of billing period — service remains active until the current paid period ends
- Provide a reason (optional but helpful)
- Confirm the cancellation
Cancelling Domains
Domains cannot be "cancelled" in the same way as hosting:
- Transfer away: Unlock the domain, get the EPP code, and transfer to another registrar before account closure
- Let expire: If you do not need the domain, simply do not renew it. It will expire at the end of its registration period
- Domain refunds are not available after the 5-day grace period post-registration
Important Notes
- Account closure is permanent — all data (files, databases, emails) will be deleted and cannot be recovered
- Outstanding invoices must be resolved before closure
- If you want to keep your domains but cancel hosting, you can do that — domains and hosting are separate services
- There is no fee for closing your account
Refund Policy
- Hosting cancellations within the first 30 days may be eligible for a refund — check Domain India Terms of Service
- Domain registration fees are non-refundable after the grace period
- Add-on services (SSL, backups, etc.) follow their own refund terms
Need Help?
If you have questions about closing your account, or want to discuss alternatives (downgrading, pausing, etc.), contact Domain India support at https://domainindia.com/support before proceeding.