Domain India gives a full refund on new shared and reseller hosting purchases within 30 days. Most other services, including renewals, domains and VPS servers once they are set up, are not refundable. This guide explains what the refund policy covers, how to ask for a refund, and what happens after you do.
A new shared or reseller hosting purchase can be refunded in full within 30 days of purchase. Hosting renewals, domain registrations and renewals, SSL certificates, add-on services and setup fees are non-refundable, and VPS and dedicated servers are non-refundable once provisioned. To ask for a refund, open a support ticket within the eligible period. Refunds are processed within 7–10 business days and go back to the original payment method only.
1. What can be refunded
This is the refund table from the Domain India refund policy, last updated March 2026:
| Service | Refundable? | Period | Note |
|---|---|---|---|
| Shared hosting (new purchase) | Yes | 30 days from purchase | Full refund |
| Reseller hosting (new purchase) | Yes | 30 days from purchase | Full refund |
| Hosting renewal | No | Not applicable | Non-refundable |
| VPS hosting | No | Not applicable | Non-refundable after provisioning |
| Dedicated servers | No | Not applicable | Non-refundable after provisioning |
| Domain registration | No | Not applicable | Non-refundable after registration |
| Domain renewal | No | Not applicable | Non-refundable once renewed |
| SSL certificates | No | Not applicable | Non-refundable after issuance |
| Add-on services | No | Not applicable | Non-refundable |
Shared hosting means our cPanel, DirectAdmin, Webuzo and Windows (Plesk) shared plans. If the service you bought is not in the table, ask in your ticket before you rely on a refund.
2. The rules behind the table
The policy adds these clarifications:
- New purchases only. The 30-day hosting refund applies to a new purchase, not to renewals. Renewal payments are non-refundable.
- Servers are final once provisioned. VPS and dedicated servers are non-refundable once provisioned, regardless of usage.
- Account balances and credits. Unused account balances and credits are non-refundable and non-transferable. Account credits expire when the account is terminated.
- Promotions. Promotional or discounted services may have different refund terms, as stated at the time of purchase.
- No proration. Partial month usage is not prorated.
A domain is registered at the registry the moment the order goes through, and that can't be reversed. If you change your mind before paying, cancel the order or leave the invoice unpaid instead. See are fees for domains refundable and I want to cancel my domain name order.
3. When a refund is not available
The policy excludes refunds in these cases:
- services terminated for a breach of the Terms of Service or the Acceptable Use Policy;
- chargebacks or payment disputes, which void refund eligibility;
- setup fees, if any;
- services already consumed, or partly used beyond the eligible refund period.
Under the refund policy, a chargeback or payment dispute voids refund eligibility. If you think you were charged wrongly, open a Billing ticket first with the invoice number, so we can look at it.
4. How to request a refund
Refunds are requested through a support ticket, within the eligible period.
- Check your eligibility.Make sure the service is a new shared or reseller hosting purchase and that you are still within 30 days of buying it.
- Take a backup if you need your data.A refund ends the service, so download any files, databases or email you want to keep first. See backing up with JetBackup.
- Open a ticket.Log in and open a new ticket at /client/support/new, or use the support ticket form. Choose the Billing department.
- Give the details.Include the service or domain name, the invoice number and a short reason. Say clearly that you are requesting a refund.
- Wait for our reply.The billing team checks the request against the policy and replies on the ticket. You can follow it on the ticket tracking page.
Support is available by 24/7 live chat, and tickets get a first response within 15 minutes; the refund itself takes longer, as described below. There is no phone support.
5. What happens after approval
- Processing time. Refund requests are processed within 7–10 business days.
- Where the money goes. Refunds are issued to the original payment method only, not to account credit or a different account.
- Questions on the way. Reply on the same ticket if you need an update, so the whole history stays in one place.
6. Avoid paying for something you don't want
Renewal payments can't be refunded, so decide before you pay. Domain India never charges a saved card automatically: a renewal invoice is emailed up to 30 days before the due date, and the service renews only when you pay it. If you don't want to keep a service, decline the renewal in the client area or simply leave the invoice unpaid. See how auto-renewal works and managing renewals.
7. Where Domain India fits
The 30-day refund makes it low-risk to try Domain India shared hosting. Compare cPanel hosting, DirectAdmin hosting and Webuzo hosting, and if you are not sure which plan fits, ask our team on live chat before you buy.
- 25 GB NVMe SSD Storage
- 50 GB Monthly Bandwidth
- 1 Website
- 10 Email Accounts
Prices on the cards exclude 18% GST.
What is Domain India's refund policy for hosting?
New shared hosting and reseller hosting purchases can be refunded in full within 30 days from purchase. Hosting renewals are non-refundable, and VPS and dedicated servers are non-refundable once provisioned.
Can I get a refund for a domain name?
No. Under the Domain India refund policy, domain registration is non-refundable after registration and domain renewal is non-refundable once renewed. If you haven't paid yet, cancel the order or leave the invoice unpaid.
I paid a hosting renewal by mistake. Can I get a refund?
Hosting renewal payments are non-refundable under the refund policy. To avoid this, decline renewals you don't want in the client area before paying the invoice; Domain India never charges a saved card automatically.
How do I request a refund?
Open a support ticket in the Billing department within the eligible period, with the service name, the invoice number and your reason. The billing team replies on the ticket.
How long does a refund take?
Refund requests are processed within 7–10 business days, and the money goes back to the original payment method only.
Is my VPS refundable?
No. VPS and dedicated servers are non-refundable once provisioned, regardless of usage.
Can unused account credit be refunded?
No. Unused account balances and credits are non-refundable and non-transferable, and account credits expire when the account is terminated.
Ready to ask for a refund or check whether you qualify? Read the full refund policy, then open a Billing ticket with your invoice number, or use the public ticket form if you can't log in.
Tell us the service and invoice number, and our billing team will check your request against the refund policy.
Open a support ticket