How Auto-Renewal Works

Auto-renewal ensures your hosting services and domains stay active without manual intervention. When enabled, {{COMPANY_NAME}} automatically generates an invoice and attempts payment before your service expires.

What Auto-Renewal Does

• Generates an invoice automatically before the service expiry date (typically 14 days before)
• Attempts payment using your saved payment method or account credit
• Renews the service for the same billing cycle (e.g., if you paid annually, it renews for another year)
• Sends email notifications at each step — invoice generated, payment attempted, renewal confirmed or failed

How to Enable Auto-Renewal

1. Log in to {{SUPPORT_URL}}
2. Go to My Services or My Domains
3. Click on the service or domain you want to manage
4. Look for the Auto-Renewal toggle or option
5. Set it to Enabled
6. Ensure you have a saved payment method or sufficient account credit

How to Disable Auto-Renewal

1. Go to the same service or domain detail page
2. Set Auto-Renewal to Disabled
3. You will still receive a renewal invoice, but payment will not be attempted automatically — you will need to pay manually before the due date

What Happens When Auto-Renewal is Enabled

• 14 days before expiry — Renewal invoice generated and emailed to you
• 7 days before expiry — Payment attempted using your saved payment method
• Payment succeeds — Service renewed, confirmation email sent
• Payment fails — You receive a notification to pay manually
• On expiry date — If still unpaid, service may be suspended

What Happens When Auto-Renewal is Off

• An invoice is still generated before the due date
• No automatic payment is attempted — you must log in and pay manually
• If unpaid by the due date, the service will expire and may be suspended or terminated

Important Notes for Domains

• Domains must be renewed before expiry — once expired, recovery is expensive or impossible
• Some extensions (e.g., .in, .co.in) have shorter grace periods
• We strongly recommend keeping auto-renewal enabled for all domains

Tips

• Keep a payment method saved in your account for auto-renewal to work
• Maintain account credit as a backup if card payment fails
• Check your spam folder if you are not receiving renewal emails