Your Domain India payment history is in two places in the client area: Billing › Payments lists every payment on your account, and Billing › Invoices lists every invoice with its status and download buttons. This page shows how to use both, what each status means, and where to get the GST tax invoice for your records.
Open Payments to see each payment's date, transaction reference, invoice, gateway, status and amount; filter by Completed, Pending or Failed, or search by transaction ID, gateway or invoice number. Click a row to open its invoice. For your accounts, open the paid invoice and click Download Tax Invoice. There is no bulk download.
Paying an invoice and the invoice statuses are covered in Viewing and paying invoices. Downloading PDFs and tax invoices is covered in How to download your invoice PDF.
1. See every payment
- Sign into the client area.
- Open Billing › Payments, or go straight to /client/payments. The newest payments are at the top.
- Filter or search.The tabs switch between All, Completed, Pending and Failed. The search box finds a payment by transaction ID, gateway or invoice number.
- Open the invoice.Click a row, or its Invoice button, to open the invoice the payment was for.
Each row shows:
| Column | What it shows |
|---|---|
| Date | When the payment was started |
| Transaction | The gateway's reference, shortened if it is long |
| Invoice | The invoice the payment belongs to |
| Gateway | Razorpay, Atom Pay, Stripe, PayPal or bank transfer |
| Status | Completed for a confirmed payment; other statuses are described below |
| Amount | The amount of that payment |
The list can also show payment attempts that never went through, for example a checkout you closed before paying, marked as failed or expired. These are not charges. If money did leave your account for one of them, see section 4.
2. See every invoice
The Billing › Invoices tab, at /client/invoices, is the other half of your history. Each invoice shows its number, date, due date, amount and status, with PDF and, for unpaid invoices, Pay buttons. The tabs filter by Paid, Pending (unpaid) and Overdue, and the search box finds an invoice by its number or by an item on it, such as your domain name.
Open an invoice to see the full detail. A paid invoice opens as a Tax Invoice with the payment date and transaction ID; an unpaid one opens as a Proforma Invoice.
3. Download records for your accounts
- For GST and your accountant: open each paid invoice and click Download Tax Invoice. The tax invoice shows Domain India's GSTIN, your GSTIN if it was on your account when you paid, SAC 998315 and the GST breakup.
- For a whole financial year: filter Invoices to Paid, then open and download each invoice from April to March. There is no bulk download.
- Print: every invoice page has a Print button.
Add your GSTIN before you pay, under GST information on your Profile or in billing settings. The tax invoice uses the details on your account at the moment of payment. See getting a GST invoice.
Download each tax invoice when you pay and file it with your accounts. The client area is where the tax invoice lives, so don't rely on email for your records.
4. When a payment doesn't look right
- You paid but the invoice still shows unpaid. Don't pay again. Most payments are confirmed within a couple of minutes. If money left your account and the invoice is still unpaid after about an hour, open a ticket with the invoice number and your transaction reference. See what to do if a payment shows pending.
- A bank transfer isn't showing. Bank transfers are checked by hand, so they are not instant. Open a ticket with the UTR if the invoice still shows unpaid the next working day.
- You can't find a payment. Check that you are signed in to the account that placed the order; payments are visible only in the account that owns them.
- Your GSTIN is missing from a tax invoice. Open a ticket with the tax invoice number; don't assume it can be changed.
Where can I see my payment history with Domain India?
Sign in to the client area and open Billing, then Payments, at domainindia.com/client/payments. It lists every payment with its date, transaction reference, invoice, gateway, status and amount.
How do I download a receipt for a payment?
Open the paid invoice, from the Payments list or from Billing, Invoices, and click Download Tax Invoice. The tax invoice is the GST document for your records.
Can I download all my invoices at once?
No, there is no bulk download. Filter the Invoices list to Paid and download each tax invoice in turn.
Why does my payment list show failed or expired payments?
The list includes payment attempts that did not go through, such as a checkout you closed before paying. They are not charges. If money left your account for one of them, open a ticket with the transaction reference.
I paid but the invoice still shows unpaid. What should I do?
Don't pay again. Most payments are confirmed within a couple of minutes. If you were debited and the invoice is still unpaid after about an hour, open a ticket with the invoice number and transaction reference.
Ready to check your records? Open Payments or Invoices, or open a support ticket if a payment needs checking. Live chat is open 24/7, and there is no phone support.
Every payment and invoice on your account, with tax invoices ready to download.
Open Payments