Viewing Payment History

Access a complete record of all payments made on your {{COMPANY_NAME}} account, download invoices for your records, and check the status of pending transactions.

How to View Payment History

1. Log in to {{SUPPORT_URL}}
2. Navigate to Billing from the main menu
3. Click Payment History or Invoices
4. You will see a list of all transactions sorted by date (newest first)

Understanding the Invoice List

Each entry in your payment history shows:

• Invoice Number — A unique identifier for the transaction (e.g., DI-20260301-0042)
• Date — When the invoice was generated
• Amount — The total amount including taxes
• Status — Current state of the invoice:

- Paid — Payment received and confirmed

- Unpaid — Payment is due but not yet received

- Overdue — Payment deadline has passed

- Cancelled — Invoice was voided

- Refunded — Amount was returned to your payment method

Downloading Invoices

1. Click on any invoice number to open the full invoice
2. Click the Download PDF button to save a copy
3. The PDF includes all line items, taxes (including GST breakdown), payment method used, and your account/company details

These PDFs are suitable for accounting, expense claims, and GST input credit.

Filtering and Searching

• Use the date range filter to find invoices from a specific period
• Use the status filter to show only paid, unpaid, or overdue invoices
• Use the search box to find a specific invoice by number or description

Payment Methods on Record

Each invoice shows the payment method used:

• Razorpay — Credit card, debit card, UPI, or net banking
• Account Credit — Funds from your account balance
• Bank Transfer — Manual NEFT/RTGS/IMPS payment

Requesting a Duplicate Invoice

If you need an invoice re-sent to your email:

1. Open the invoice from your payment history
2. Click Email Invoice if available
3. Or open a support ticket requesting the invoice be re-sent

Tips

• Download invoices regularly for your financial records
• If an invoice shows Unpaid but you have already paid, allow 15-30 minutes for payment confirmation. If it still shows unpaid, contact support with your transaction reference number.
• For GST purposes, ensure your GSTIN is updated in your profile before invoices are generated