How to Log In to Webmail (cPanel, DirectAdmin, Webuzo and Business Email)

Webmail lets you read and send your email from any web browser, with nothing to install. The address you log in at depends on which Domain India email product you have: the email included with a cPanel, DirectAdmin, Webuzo or Plesk hosting plan, or Business Email. This guide gives the address for each, the login steps, and fixes for the problems that stop people logging in.

1. First, which email do you have?

Domain India sells email in two separate ways, and their webmail addresses are different. Using the wrong one is the most common reason a correct password "does not work".

If you bought a hosting plan and created mailboxes in its control panel, you have hosting email. If you bought Business Email (priced per mailbox), you have Business Email. Not sure? Read Business Email vs the Email Included With Your Hosting, or open a ticket with your domain name and we will tell you.

Whichever product you have, two rules always apply:

• The username is your full email address, such as [email protected], not just you.
• The password is the mailbox password. It is not your Domain India client area password and not your control panel password.

2. Log in to webmail on cPanel hosting

cPanel gives you two ways in.

Directly from your browser

Always use https://. The plain http:// address and port 2095 are unencrypted and send your password in clear text.

From cPanel, without a password

If you can log in to cPanel, you do not need the mailbox password at all:

1. Log in to cPanel.
2. In the Email section, click Email Accounts.
3. Find the mailbox and click Check Email next to it.

cPanel opens that mailbox's webmail directly. The same Email Accounts screen lets you set a new mailbox password.

3. Log in to webmail on DirectAdmin hosting

DirectAdmin also uses Roundcube for webmail.

1. Go to https://yourdomain.com/webmail or https://yourdomain.com/roundcube. Both open Roundcube on Domain India DirectAdmin hosting.
2. Log in with your full email address and the mailbox password.

There is no webmail.yourdomain.com address on DirectAdmin hosting; use one of the two paths above.

If you can log in to DirectAdmin, go to the E-mail Manager area and use the webmail (Roundcube) link there. To reset a mailbox password, open E-mail Accounts in the same area.

4. Log in to webmail on Webuzo hosting

1. Go to https://yourdomain.com/webmail. This opens Webuzo Email, the Webuzo webmail login.
2. Log in with your full email address and the mailbox password.

If that address does not load, log in to the Webuzo panel, open the Email section and use the webmail link there. Mailbox passwords are changed under Email → Email Account.

5. Log in to Business Email webmail

Business Email runs on its own mail platform, so none of the hosting addresses above will work for it.

If you type http://mail.yourdomain.com without the port, the server refuses the connection on purpose, so that your password is never sent unencrypted. Use the full address above and bookmark it.

For the first sign-in, see Signing In to Business Email for the First Time.

6. When webmail will not let you in

"Login failed" or wrong password

• Check that the username is the full email address.
• Check Caps Lock, and type the password rather than pasting it, since a pasted password often carries an extra space.
• Try a private or incognito window, in case an old saved login is getting in the way.
• Still failing? Reset the mailbox password. On hosting, do this in your control panel's email accounts screen. On Business Email, sign in to the client area, open your Business Email service and click Reset password for the mailbox.

Your IP address has been blocked

Our hosting servers protect logins against password guessing. After several failed attempts from one address, the server's firewall may block that IP address for a while. The login page then stops loading, or times out, from your office or home network, while it still works on mobile data.

A security warning about the certificate

The padlock only works when the address matches the site's SSL certificate. A warning usually means one of these:

• You typed an address the certificate does not cover. Use one of the addresses in this guide.
• Your domain is new or its DNS was just changed, so its free SSL certificate has not been issued yet. Wait a few hours, or use the webmail address given in your welcome email.
• On Business Email, DNS for mail.yourdomain.com is not yet pointing to us.

Do not click through a certificate warning on a network you do not trust. If it continues, open a ticket.

Two-factor authentication codes

If two-factor authentication is turned on, you need the six-digit code from your authenticator app after the password. The code changes every 30 seconds, so enter the current one. If codes are always rejected, check that your phone's clock is set to update automatically; a phone clock that is a few minutes out produces wrong codes. If you have lost the phone, contact whoever manages the mailbox or open a ticket.

Webmail opens, but mail is stuck

If you can log in but new mail does not arrive, or sent mail fails, the mailbox may be full. Each mailbox has a storage quota. Empty the Trash and Junk folders, delete large old messages, or ask the account owner to raise the quota. See Managing Email Quotas.

7. Keep your mailbox secure

A hacked mailbox gets used to send spam, which can get your domain's mail blocked elsewhere.

On Business Email, you can also create a separate app password for each phone or mail app. If a device is lost, you revoke that one password instead of changing your main one everywhere.

Two-factor guides: cPanel hosting and your Domain India client area.

8. Prefer an app? Use a mail client instead

Webmail is ideal on a shared or borrowed computer. For daily use, a mail app on your phone or computer is often faster and notifies you of new mail. Choose IMAP, so the same mail shows everywhere, including in webmail.

• Phone: Android or iPhone and iPad
• Computer: Microsoft Outlook or Thunderbird
• Webuzo hosting: Configuring Email Clients with Webuzo
• Server names and ports: Email Server Details, Port Numbers, and SSL Settings
• Business Email: Setting Up Outlook, Apple Mail and Your Phone. Business Email is IMAP only; it has no POP3.

Once you are in, Roundcube Webmail Features Guide covers folders, filters, signatures and contacts.

9. Which Domain India email fits you

If you need a website and a few mailboxes, the email included with a hosting plan is enough. cPanel Starter includes 10 email accounts, alongside one website. Compare plans on the cPanel hosting page.

If you want email that runs separately from your website, with webmail including calendar, contacts and tasks, two-factor authentication and DKIM signing, choose Business Email. It is priced per mailbox, so you can start with one. Domain India list prices exclude 18% GST.

Need email that runs separately from your website? See Business Email. Want a website with mailboxes included? Compare cPanel hosting, DirectAdmin hosting and Webuzo hosting.