Signing In to Business Email for the First Time
Your Business Email mailbox has its own web address, separate from your hosting control panel and separate from your Domain India client area.
Your webmail address
https://mail.yourdomain.com:8443/Replace yourdomain.com with your own domain. The :8443 on the end is part of the address and must be typed — without it you will not reach your mailbox.
Bookmark this. It is the only address you need.
One login, two views
You sign in once. What you can then reach depends on whether you are a mailbox user or the domain administrator.
`/dashboard` — your mailbox. Mail, calendar, contacts, tasks and settings. Every user has this.
`/domain-admin` — the admin console. Creating and removing mailboxes for your domain, and per-domain settings. Only the domain administrator sees this.
If you are the person who bought the service, you have both. Switch between them from the menu — you do not sign in again.
"This site can't provide a secure connection" or a 403 error
The most common first-time problem, and it is not a fault.
If you typed http://mail.yourdomain.com without the port, or used http:// instead of https://, our server refuses the connection on purpose. It returns a 403 error rather than serving the page.
This is deliberate. An unencrypted connection would send your password across the internet in clear text, so we do not offer one at all — not even to redirect you. The fix is to use the full address, exactly:
https://mail.yourdomain.com:8443/Note the https, and the :8443.
Certificate warnings
Your mailbox has its own TLS certificate issued for your own domain, so your browser should show a normal padlock with no warning.
If you do get a certificate warning, the usual cause is that DNS for mail.yourdomain.com is not yet pointing at us, or has only just been changed and has not propagated. Give it an hour. If it persists, open a ticket with your domain name — do not click through the warning.
Signing in
Your username is your full email address, not just the part before the @.
Username: [email protected]
Password: the password set when the mailbox was createdIf you are the domain administrator and this is your first sign-in, your credentials were issued when the service was provisioned. If you cannot find them, open a support ticket from the registered account — we cannot send credentials to an address we cannot verify.
Turning on two-factor authentication
Recommended, and available under your account settings once you are signed in. You can also generate per-device app passwords — one for your phone, one for Outlook, and so on — each of which can be revoked individually. If a device is lost you revoke that one credential rather than changing your password everywhere.
What you will not find here
Two addresses exist on the mail server that are not for customers, and you should not use them even if you find them:
mail.yourdomain.com/account(on port 443)mail.yourdomain.com:8443/admin
These belong to the underlying mail server software and are used by our operations team. They are not your mailbox and not your admin console. Everything you need is under :8443/dashboard and :8443/domain-admin.
Next steps
- Adding mailboxes for your colleagues — the admin console
- Setting up Outlook, Apple Mail or your phone — IMAP and SMTP settings
- Calendar and contacts sync