Domain India Business Email has its own webmail, separate from your hosting control panel and from the Domain India client area. This guide shows where to sign in the first time, what to use as your username and password, and how to fix the errors people most often hit on day one.
Open your Business Email service in the client area and click Open Webmail: that standard address works from the first day. Your own address, https://mail.yourdomain.com:8443/, starts working once your domain's DNS records are published and a certificate has been issued for it. Sign in with your full email address and the mailbox password. If you don't have the password, reset it from the mailbox list in the client area.
1. Two ways into webmail
Every Business Email service has two webmail addresses. Both open the same mailbox.
| Address | Where you find it | When it works |
|---|---|---|
| Standard address | The Open Webmail button on your Business Email service in the client area | Straight away, even before your DNS is set up |
| Your own address | https://mail.yourdomain.com:8443/ (your domain in place of yourdomain.com) | Once your DNS records are published and a certificate has been issued for mail.yourdomain.com |
Use the standard address for your first sign-in if you have just ordered. Switch to your own address once it works, and bookmark it: it is the one to give your colleagues.
Type the https:// at the start: plain http:// is refused. Your own address also works without :8443, as https://mail.yourdomain.com/.
2. Your username and password
Your username is always your full email address, such as [email protected], never just the part before the @.
Your first mailbox is created with your order, and it is often named [email protected]. You can rename it later from the client area without losing any mail.
Mailbox passwords are shown once, when a mailbox is created or its password is reset. Domain India does not store them and cannot show them again. If you don't have the password:
- Sign in to the client areaand open Business Email.
- Open your serviceand find the mailbox in the Mailboxes list.
- Click Reset password.The old password stops working straight away, on every device.
- Copy the new passwordbefore you close the panel. It is shown only this once.
If you are a colleague with a mailbox on the domain, ask the person who manages the Business Email account to reset it for you.
3. Before your own address works
Your own address needs two things, and both happen outside webmail:
- Your DNS records. Your Business Email service in the client area has a Domain setup card listing every record for your domain (MX, A, SPF, DKIM and DMARC) with its status. Add them wherever your domain's DNS is managed. See DNS records for Business Email.
- A certificate. Once the A record for
mail.yourdomain.compoints at the mail platform, a certificate for your own hostname is issued automatically. For a new domain this can take a few hours.
Until both are done, your own address may not answer at all, or may fail with a secure-connection error. That is expected for a new domain, not a fault. Use the standard address in the meantime.
Until the Domain setup records show as Published, mail sent from your mailboxes is likely to be treated as spam and your own-domain addresses will not work. Setting up DNS on day one saves most first-week problems.
4. Errors on the first sign-in
"403 Forbidden". You probably typed http://mail.yourdomain.com. The server refuses unencrypted connections on purpose, so a password is never sent in clear text. Type the address with https://: https://mail.yourdomain.com:8443/ or https://mail.yourdomain.com/.
A certificate warning. Your own hostname has its own certificate, so a warning usually means the DNS for mail.yourdomain.com is not pointing at the mail platform yet, or was changed only recently. Don't click through the warning. Check the Domain setup card, give it a few hours, and open a ticket with your domain name if it continues.
"Invalid" username or password. Check that you typed the full email address. If the password was lost, reset it (section 2). A reset replaces the password on every phone and mail app too, so update them afterwards.
5. What you see after signing in
Webmail opens on your inbox. From the same app you reach your mail, calendar, contacts and tasks, full-text search across your messages, and your settings, including:
- Security: two-factor authentication and app passwords;
- Filters: rules that sort, label, forward or file incoming mail on the server;
- an Out of office reply, and your signature.
You manage the mailboxes themselves (adding, renaming, resetting and deleting) from the client area. See Adding and removing Business Email mailboxes.
6. Secure your mailbox
Two settings are worth turning on in the first week.
Two-factor authentication. In webmail, open Security and turn on two-factor authentication with an authenticator app. You then enter a code from the app after your password when you sign in.
App passwords. Also under Security, you can create a separate password for each phone or mail app. If a phone is lost or a laptop is replaced, you revoke that one password. Your own sign-in and your other devices keep working. Each app password is shown once, so copy it into the app straight away.
Business Email is a separate product from the email included with cPanel, DirectAdmin, Webuzo or Plesk hosting. Guides for those panels (Roundcube, /webmail, port 2096) don't apply to your mailbox. Business Email guides always use mail.yourdomain.com.
7. Where Domain India Business Email fits
Business Email is a standalone mail service at your own domain. It works whether your domain and website are with Domain India or elsewhere. It includes webmail with calendar, contacts and tasks, IMAP and SMTP for any mail app, DKIM signing, two-factor authentication and per-device app passwords. It is priced per mailbox, starting from one mailbox; the card shows the live price, excluding 18% GST.
- Priced per mailbox - start with one
- Email at your own domain ([email protected])
- Add and remove mailboxes yourself
- Webmail with calendar, contacts and tasks
Frequently asked questions
What is the webmail address for Domain India Business Email?
Your own webmail address is https://mail.yourdomain.com:8443/, with your domain in place of yourdomain.com. It also works without :8443, but the https must be typed. Until your DNS records are published and a certificate is issued, use the Open Webmail button on your Business Email service in the client area, which opens a standard address that works straight away.
What username do I use to sign in to Business Email?
Your full email address, for example [email protected]. Using only the part before the @ fails.
I lost the password for my Business Email mailbox. How do I get it back?
Passwords are shown only once and are not stored, so they can't be sent to you. In the client area, open your Business Email service, find the mailbox in the Mailboxes list and click Reset password. Copy the new password before closing the panel, and update it in your phone and mail apps.
Why do I get a 403 error when I open my Business Email webmail?
The server refuses unencrypted http connections on purpose so that passwords are never sent in clear text. Type the address with https, for example https://mail.yourdomain.com:8443/.
Why does mail.mydomain.com:8443 not open for my new domain?
Your own address works only after your DNS records are published and a certificate has been issued for mail.yourdomain.com, which can take a few hours for a new domain. Check the Domain setup card in the client area, and use the Open Webmail button in the meantime.
Webmail times out on my office or school network but opens on mobile data. Why?
Some networks block uncommon ports such as 8443. Leave the port out and open https://mail.yourdomain.com/ instead; it is the same webmail on the standard secure web port.
Can I turn on two-factor authentication for Business Email?
Yes. After signing in to webmail, open Security and turn on two-factor authentication with an authenticator app. You can also create app passwords there for each phone or mail app.
Is Business Email the same as the email in my cPanel hosting?
No. Business Email is a separate mail platform with its own webmail at mail.yourdomain.com:8443. The email included with cPanel, DirectAdmin, Webuzo or Plesk hosting is managed in that control panel and uses different addresses.
Ready to sign in? Open your Business Email service and click Open Webmail, set up your DNS records, then connect your phone and computer with the mail app settings guide. Stuck at the login screen? Open a support ticket with your domain name.
Send us your domain name and what you see on screen, and we will help you get into your mailbox.
Ask our support team