Knowing what support covers saves you time: you ask the right people, and you know early when a job needs a developer instead. This article sets out what Domain India support does for domains, shared hosting and VPS servers, what falls outside standard support, and how to get paid help for work such as custom development.
Domain India support helps with everything that makes our services work: domain registration, renewals, nameservers and transfers; shared hosting accounts, control panels, email, databases, SSL and server-side errors; and VPS provisioning, access and the host it runs on. A VPS is self-managed by default, so its operating system and software are yours to run. Building, changing or fixing your website's own code is custom development, a paid service at ₹500 per hour. Support is by 24/7 live chat and tickets, with a first response to tickets within 15 minutes; there is no phone support.
1. How to reach support
Resolution can take longer than the first response, depending on the issue. Domain India does not offer phone support. Open a ticket at New support ticket (logged in) or the public ticket form, and follow it at Track ticket. For how tickets work, read What is a support ticket system.
2. The principle: we support the service, you own the content
Support covers the services Domain India provides: the domain registration, the hosting account and its server, the control panel, email and the VPS platform. It does not cover what you build on them: your website's code, themes, plugins, content and third-party software. We will always help you work out where a problem is. If it turns out to be inside your website, we'll tell you what we found, and you or your developer fix it, or you can ask us to do it as paid development (section 6).
3. Domains
| Included in support | Outside standard support |
|---|---|
| Registration, renewal invoices and payment questions | Choosing a name or brand for you |
| Nameserver changes and which values to use | Editing DNS at another provider, such as Cloudflare (we tell you what to set) |
| DNS records for hosting, email and verification | Disputes over who owns a domain |
| Transfers in and out, auth codes and domain lock | Legal or trademark advice |
| Updating WHOIS contact details | Recovering a domain registered at another company |
For .in and its second-level extensions (.co.in, .net.in, .org.in and others), personal registrant details are not shown in public WHOIS. This is free and automatic; there is nothing to switch on.
Useful guides: How do I change my nameservers, Can I transfer an existing domain to Domain India and Change your domain's WHOIS information.
4. Shared hosting (cPanel, DirectAdmin, Webuzo and Windows)
On shared hosting, Domain India runs the server: the operating system, web server, PHP, databases, mail server, firewall and security software. Support covers all of that and your account on it.
| Included in support | Outside standard support |
|---|---|
| Logging in to your control panel and password resets | Writing or debugging your website's code |
| Email accounts, mail settings and delivery problems | Fixing theme or plugin conflicts inside WordPress |
| Databases, FTP and File Manager questions | Designing pages, writing content or SEO |
| Free SSL certificates and https problems | Installing software the shared server doesn't support |
| IP blocks, resource limits and server-side errors | Manually cleaning a hacked website |
| Choosing a PHP version and explaining server settings | Configuring third-party services outside our servers |
| Enabling jailed SSH access on request | Root or unrestricted server access |
A few details worth knowing:
- SSH: jailed SSH access is available on every Linux shared hosting plan (cPanel, DirectAdmin, Webuzo). It is off by default; ask support to enable it for your account. Windows (Plesk) hosting has no SSH. See Enabling and accessing jailed SSH.
- Backups: shared hosting includes weekly backups. Keep your own copy as well, especially before large changes.
- Security: Imunify360 runs server-wide and removes malicious code from infected files automatically on cPanel. Cleaning up a hacked website by hand is not part of standard support; start with the security checklist.
- Server limits: some PHP functions are disabled on shared hosting for security. If your application needs them, see PHP disabled functions on shared hosting before you ask us to change them.
5. VPS servers
A Domain India VPS is self-managed by default. You get full root access and complete control, and with it the responsibility for the operating system, its security updates, the firewall, control panel and every piece of software you install.
| Included in support | Your responsibility on a self-managed VPS |
|---|---|
| Provisioning the VPS and delivering access details | Installing and updating the operating system's packages |
| Problems reaching the VPS caused by our network or host hardware | Firewall rules, including unblocking your own IP |
| Billing, upgrades and plan questions | Web server, database and application setup |
| Pointing domains and DNS at the VPS | Security hardening and malware removal |
| Advice by ticket on operating system or software problems | Backups of your own data and applications |
If you would rather have the server run for you, the VPS page describes a fully managed option on request; ask support about it before you order. If you don't want to manage a server at all, shared hosting or the App Platform may suit you better; read VPS vs shared hosting.
6. Custom development is a paid service
Anything that means building or changing your website or application is development work, not support. That includes:
- building a new website or new features;
- fixing errors in your own code, themes or plugins;
- integrations with payment gateways, APIs or other services;
- migrating or rebuilding a custom application.
Domain India takes on custom development and bills it at ₹500 per hour of developer time, plus GST as applicable. We confirm your requirements first and give you an estimate of the hours before any work starts, so you know the likely cost in advance. To ask for an estimate, open a ticket describing what you need, the pages or features, any integrations and your target date.
Ask anyway. Support will find out where the problem is. If it is on our side, we fix it. If it is in your site's code, we explain what we found and you choose: fix it yourself, pass it to your developer, or ask us for an estimate.
7. Get help faster
- Name the service.Give the domain name and say which service is affected: domain, hosting, email or VPS.
- Describe what you see.Paste the exact error message and the page address, or attach a screenshot.
- Say when it startedand what changed just before, such as an update, a new plugin or a DNS change.
- List what you tried, so we don't repeat it.
- Never send passwords.Support does not need your control panel or mailbox password in a chat or ticket.
8. Where Domain India fits
If you want the least technical work, choose a service where more is run for you. Shared hosting keeps the server, security and email in our hands, and the AI Website Builder builds and hosts the site with no control panel at all.
- 25 GB NVMe SSD Storage
- 50 GB Monthly Bandwidth
- 1 Website
- 10 Email Accounts
- 1 website
- Connect your own domain + free SSL
- AI website generation
- AI chat editor
If you need a whole server and have the skills to run it, a self-managed VPS gives you root access and dedicated resources:
- 1 vCPU
- 2 GB DDR4 RAM
- 64 GB NVMe SSD Storage
- 2 TB Monthly Bandwidth
Frequently asked questions
How can I contact Domain India support?
By 24/7 live chat on domainindia.com, or by opening a support ticket in the client area or on the public ticket form at domainindia.com/support/ticket. Tickets get a first response within 15 minutes; resolution can take longer. There is no phone support.
Does Domain India support fix problems in my website?
Support finds where the problem is. Problems in our services, such as the server, email, SSL or your account, are fixed by support. Problems in your own website's code, theme or plugins are custom development, which Domain India offers as a paid service at ₹500 per hour.
Is a Domain India VPS managed?
No, a Domain India VPS is self-managed by default. You get full root access and are responsible for the operating system, updates, firewall and software. Support covers provisioning, access and the network and hardware it runs on, and can advise by ticket. A fully managed option is available on request.
How much does custom development cost at Domain India?
Custom development is billed at ₹500 per hour of developer time, plus GST as applicable. Domain India confirms your requirements and gives an estimate of the hours before starting, so you know the likely cost in advance.
Can support enable SSH on my shared hosting account?
Yes. Jailed SSH access is available on every Linux shared hosting plan (cPanel, DirectAdmin, Webuzo). It is off by default; ask support by live chat or ticket to enable it. Windows (Plesk) hosting has no SSH.
Will Domain India clean my hacked website?
Imunify360 runs on the shared servers and removes malicious code from infected files automatically on cPanel. Manually cleaning a hacked website is not part of standard support. Follow the security checklist in the knowledge base and contact support for help finding the cause.
Does support include SEO or content writing?
No. Search engine optimisation, content writing and website design are not part of support. Building or changing a website can be arranged as paid custom development.
Ready to get help? Open the live chat, start a new ticket, use the public ticket form if you can't log in, or compare shared hosting and VPS plans to choose how much you want managed for you.
Tell us your domain, the service affected and what you see. Tickets get a first response within 15 minutes, and live chat is open 24/7.
Open a support ticket