Knowledge Base — Find Answers Yourself
The {{COMPANY_NAME}} Knowledge Base is your self-service resource for guides, tutorials, and answers to common questions about hosting, domains, email, billing, and more.
How to Access the Knowledge Base
- Log in to your {{COMPANY_NAME}} client area
- Click Knowledge Base or Support → Knowledge Base in the navigation
- Browse categories or use the search bar to find articles
What You Will Find
Hosting Guides
- Getting started with cPanel, DirectAdmin, and Plesk
- File management, FTP/SFTP setup, and website uploads
- PHP configuration, MySQL databases, and email setup
- Performance optimisation and caching
- Security hardening and SSL certificates
Domain Management
- Registering, transferring, and renewing domains
- Changing nameservers and DNS records
- Domain lock/unlock and WHOIS privacy
- EPP codes and domain transfer process
Email Setup
- Creating email accounts
- Configuring email in Outlook, Gmail, and mobile devices
- Troubleshooting email delivery issues
- Spam filtering and email security
Billing & Account
- Understanding your invoices and payments
- GST details and tax invoices
- Upgrading or cancelling services
- Account security and 2FA setup
Search Tips
- Use specific keywords rather than full sentences (e.g., "MX records" instead of "how do I set up MX records for my domain")
- Search by error message if you are troubleshooting a specific error
- Browse categories if you are not sure what to search for
- Articles are regularly updated with the latest steps and screenshots
Still Need Help?
If you cannot find the answer in the Knowledge Base:
- Open a support ticket at {{SUPPORT_URL}} for personalised assistance
- Include details such as your domain name, hosting account, error messages, and steps you have already tried
- Our support team is available to help with any issue not covered in the Knowledge Base
The Knowledge Base is continuously updated. If you notice outdated information or want to suggest a new article topic, let us know through a support ticket.