The Domain India Knowledge Base is a free library of guides for domains, hosting, email, billing and development. You don't need to sign in to read it: open /support/kb, search with a few keywords or browse by topic, and contact support when an article doesn't answer your question.
This is the short version. For how the library is organised, how each article is laid out and more search tips, see Discover the Domain India Knowledge Base.
Go to /support/kb, or choose Support › Knowledge Base in the site menu. Type two or three keywords or the key part of an error message into the search box, and pick a suggestion as you type. If you are still stuck, use 24/7 live chat or open a support ticket; tickets get a first response within 15 minutes.
1. Find an answer in three steps
- Open the Knowledge Base.Go to /support/kb. It is public, so you can read it without signing in.
- Search.Type short, specific words, such as "MX records" or "reset cPanel password", or paste the key part of an error message, such as
500 Internal Server Error. Suggestions appear as you type. - Or browse.When you don't know the right word, pick a topic from the Knowledge Base home page and open the sub-topic that matches your product.
Add your control panel's name (cPanel, DirectAdmin, Webuzo or Plesk) to a search when the steps depend on it. Guides that differ between panels say so.
2. What the Knowledge Base covers
3. When you need a person
Some problems need someone to look at your account: the steps don't match what you see, the fix is something only we can change (such as enabling jailed SSH), or the question is about a specific invoice, order or domain.
- Live chat is available 24/7.
- Tickets get a first response within 15 minutes; solving the issue can take longer, depending on what it is. Open one from the client area at /client/support/new, or at /support/ticket if you are not signed in, and follow it at /support/ticket/track.
- There is no phone support.
Include the domain or service, the exact error message or a screenshot, and what you have already tried. Never send a password in a ticket or chat. More on how tickets work: what is a support ticket system.
Where is the Domain India Knowledge Base?
It is at domainindia.com/support/kb and is linked from the Support menu on the website. It is free, and you don't need to sign in to read it.
How do I search the Knowledge Base?
Type two or three keywords, or the key part of an error message, into the search box on the Knowledge Base page. Suggestions appear as you type; press Enter to see all results.
What if I can't find an answer?
Use 24/7 live chat, or open a support ticket from the client area or the Submit a Ticket page. Tickets get a first response within 15 minutes. Include your domain, the exact error and what you have tried.
Does Domain India have phone support?
No. Support is through 24/7 live chat and support tickets.
How do I report an outdated article?
Use the Was this article helpful? buttons at the end of the article, or open a ticket saying which article is out of date and what has changed.
Ready to find your answer? Search the Knowledge Base, read the full Knowledge Base guide, or open a support ticket if you need help with your account.
Tell us your domain, the error you see and what you have tried. Tickets get a first response within 15 minutes, and live chat is available 24/7.
Open a support ticket