Why is my Domain Suspended

If your website and email have stopped working and your domain shows as suspended, your data has almost certainly not been deleted. In nearly every case your files, databases and mailboxes are untouched; what has changed is that the domain no longer resolves, or the hosting behind it has been switched off. This guide helps you find which of the common causes applies to you and what fixes it.

1. Start here: find out which problem you have

Sign in and open your domains, then click the domain. Its status, and any notice on its page, tells you which section below applies.

2. The domain expired or the renewal was not paid

This is the most common cause. When a domain expires, it stops resolving: your website goes offline and email to your domain stops arriving.

Domain India never charges a saved card automatically. Before a domain is due, a renewal invoice is generated (currently up to 30 days ahead) and emailed to you, and the domain renews only when that invoice is paid. If the email went to an old address or to spam, the domain simply expires.

How to fix it: open your invoices and pay the renewal. Once the payment is recorded and the renewal goes through, the domain resolves again; because DNS answers are cached around the internet, some visitors may see the old result for a few hours.

Act quickly, because the price changes with time:

The grace period for .com and other generic extensions varies by extension, so ask support for your domain's exact date rather than relying on a general figure. Normal renewal prices are Domain India list prices on 19 September 2026, excluding 18% GST: ₹625 a year for .in and ₹1,150 a year for .com.

3. The registrant email was never verified (.com and other generic domains)

For .com, .net, .org and other generic extensions, ICANN requires the registrar to verify the registrant's email address after a new registration, a transfer in, or a change to the registrant's name, organisation or email. A verification email with a link is sent to the registrant email on the domain. If it is not confirmed within 15 days, the domain can be suspended until it is.

How to fix it: find the email (search your inbox and spam folder for the domain name) and click the link. If it went to an old address, correct the registrant email on the domain's Contacts tab, which sends a fresh verification to the new address. The client area has no resend button for this email, so if it never arrived, open a ticket with the domain name.

The full walkthrough is in Verification of WHOIS details.

4. A .in domain is waiting for identity verification

This applies only to .in and its family (.co.in, .net.in, .org.in and the rest). The .IN registry requires the registrant's identity to be verified (eKYC). Until it is, the domain can be held, so a brand-new .in domain you have just paid for may not work yet.

There are two separate checks, and both show in the client area:

• Identity verification. Completed on the Identity verification page, which uses DigiLocker. Each registrant is verified separately, so a domain registered in someone else's name has to be verified by that person.
• The registry's email check. The .IN registry separately confirms the registrant email. If it is still pending, the domain's page says the registry has not confirmed the registrant email, and the domain can stay suspended even when your identity is verified. The Identity verification page has a link to ask us to resend the registry's confirmation.

A .in domain needs a genuine connection with India. If you are outside India, or cannot use DigiLocker, open a ticket and we will explain the route for your domain. See Who can register a .in domain.

5. The domain was suspended for abuse or at the registry's request

Registrars and registries can suspend a domain that is used for phishing, malware, spam or fraud, or that is subject to a legal order or a complaint the registry acts on.

How to fix it: open a ticket with the domain name. We will tell you what the hold is, who placed it and what is needed to lift it. If the cause is a compromised website, cleaning it is the first step; the security checklist covers what to do. A hold placed by the registry can only be lifted by the registry, once it has what it asked for; we file that for you, but we cannot lift it ourselves.

6. The domain is fine, but the hosting is suspended

Your domain and your hosting are separate services with separate invoices. If a hosting plan is suspended, your website shows an "Account Suspended" page even though the domain itself is healthy.

For resource problems, read Resource limit is reached. Shared hosting includes weekly backups; support can tell you which backup dates are available for your account.

7. Nothing is suspended, but the domain points nowhere

Sometimes the domain is active and paid, with no hold at all, but its nameservers point at a previous host or a service that no longer answers.

How to fix it: open the domain's Nameservers tab and compare the values with the ones on your hosting service's page in the client area. If your hosting is with Domain India, use the nameservers shown there; never type nameserver names copied from an old article or forum post. How do I change my nameservers walks through it.

8. Keeping your domain safe with Domain India

Domain India is a NIXI-accredited .IN registrar, so for .in domains we deal with the registry directly. Every domain you hold with us is managed from one client area: renewals, contacts, nameservers, the transfer lock and, for .in domains, identity verification are all on the domain's page. To stop this happening again, read How to avoid a domain name suspension.

Ready to fix it? Open your domains to see the status, pay any renewal in your invoices, or open a ticket with the domain name and what you see. Support is on 24/7 live chat, and tickets get a first response within 15 minutes, though resolution can take longer.