Email Hosting

Setting Up Email on Phone

By the Domain India teamPublished 5 min read
Knowledge base article
Contents (5 sections)

You can read and send the email included with your Domain India hosting on any iPhone, iPad or Android phone. Use IMAP so your phone, computer and webmail show the same inbox, and use the same server name, mail.yourdomain.com, for incoming and outgoing mail. This page gives the phone steps; the settings for every mail app are in one place in the full guide.

For the full guide, see Email client settings

Every setting, plus Outlook, Apple Mail and Thunderbird, is in email client settings for popular email clients. This page covers phones only, and only the email included with your hosting plan (cPanel, DirectAdmin, Webuzo or Windows). Business Email is a separate product with its own setup guide. Not sure which you have? See Business Email vs the email included with your hosting.

Key takeaways

Choose IMAP. Incoming server mail.yourdomain.com, port 993, SSL/TLS. Outgoing server mail.yourdomain.com, port 465, SSL/TLS, with sign-in required. The username is your full email address and the password is the mailbox password. Port 587 with STARTTLS also works on Linux hosting, but not on Windows (Plesk) hosting.

1. The settings your phone needs

Replace yourdomain.com with your own domain.

SettingValue
Account typeIMAP
Incoming servermail.yourdomain.com, port 993, SSL/TLS
Outgoing servermail.yourdomain.com, port 465, SSL/TLS
Alternative outgoing port587 with STARTTLS (cPanel, DirectAdmin and Webuzo only)
UsernameYour full email address, for incoming and outgoing
PasswordThe mailbox password
Outgoing authenticationRequired

The password is the one for the mailbox, not your client area or control panel password.

2. iPhone and iPad

  1. Open Mail accounts.
    On current iOS go to Settings › Apps › Mail › Mail Accounts. On older versions it is Settings › Mail › Accounts.
  2. Add the account.
    Tap Add Account › Other › Add Mail Account, enter your name, full email address, password and a description, then tap Next.
  3. Choose IMAP
    at the top of the next screen.
  4. Enter both servers.
    For Incoming Mail Server and Outgoing Mail Server, enter mail.yourdomain.com, your full email address and your password. Fill in the outgoing password even if it says optional. Tap Next, then Save.
  5. Check the ports.
    Open the account, tap Advanced and confirm Use SSL with port 993. Then open Outgoing Mail Server › SMTP, choose the primary server and confirm Use SSL with port 465.

3. Android (Gmail, Samsung Email or Outlook)

  1. Add an account.
    In Gmail, tap your profile picture, then Add another account › Other. In Samsung Email or Outlook, use Add account in the app's settings.
  2. Enter your full email address
    and choose Manual setup if offered.
  3. Choose Personal (IMAP)
    or IMAP, then enter your password.
  4. Incoming:
    server mail.yourdomain.com, port 993, security SSL/TLS, username your full email address.
  5. Outgoing:
    server mail.yourdomain.com, port 465, security SSL/TLS, with Require sign-in on and the same username and password.

Menu names differ between phone makers and app versions; look for "manual", "advanced" or "server settings".

4. If it won't connect

  • Test the password in webmail first. If it works there, the problem is in the phone's settings. The webmail addresses are in how to log in to webmail.
  • Use the full address as the username, for both incoming and outgoing.
  • Receives but won't send? Outgoing sign-in (SMTP authentication) must be on. See I can receive mail but I cannot send it.
  • Certificate warning? In cPanel, Email › Email Accounts › Connect Devices shows the exact server name to use for your account.
Changed the mailbox password? Update every device

A phone that keeps trying an old password causes repeated failed logins, and the server firewall then blocks that IP address automatically, which can cut off mail for everyone on the same connection. Update the password on every device, or remove the account from phones you no longer use.

Frequently asked questions

What are the email settings for my phone on Domain India hosting?

Use IMAP. Incoming server mail.yourdomain.com on port 993 with SSL/TLS; outgoing server mail.yourdomain.com on port 465 with SSL/TLS and sign-in required. The username is your full email address and the password is the mailbox password.

Should I use IMAP or POP3 on my phone?

IMAP. It keeps your mail on the server, so your phone, computer and webmail all show the same inbox and folders, and nothing is lost if the phone breaks.

Can I use port 587 to send email?

Yes, with STARTTLS, on cPanel, DirectAdmin and Webuzo hosting. On Windows (Plesk) hosting port 587 is closed, so use 465 with SSL/TLS.

Do these settings work for Business Email?

No. Business Email is a separate product with its own servers and settings. Use the Business Email client setup guide instead.

Ready to set up your phone? Check the full email client settings, or open a support ticket with your email address and the exact error if it still won't connect.

Phone still won't connect?

Tell us the email address, the phone and app you use, and the error message, and we will check the mailbox and the server side with you.

Open a support ticket

Ready when you are

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