To read and send the email included with your Domain India hosting in Microsoft Outlook, add the account as IMAP, use mail.yourdomain.com for both servers, and pair each port with the right encryption. This page gives you the Outlook steps and settings in one place; the full guide covers every other mail app too.
Outlook, Apple Mail, Thunderbird, iPhone and Android, with IMAP vs POP3 and a troubleshooting table, are all in Email client settings for popular email clients.
In Outlook, add your full email address, choose IMAP, and enter mail.yourdomain.com as the incoming server on port 993 with SSL/TLS, and as the outgoing server on port 465 with SSL/TLS. The username is your full email address and the password is the mailbox password. Make sure the outgoing server requires authentication. This is for hosting email; Business Email has its own guide.
1. Check which email you have
These steps are for mailboxes you created in cPanel, DirectAdmin, Webuzo or Plesk as part of a hosting plan. Domain India Business Email is a separate product with its own settings (IMAP only, webmail at https://mail.yourdomain.com:8443/); if that is what you have, follow setting up Outlook, Apple Mail and your phone for Business Email instead.
2. The settings Outlook needs
Replace yourdomain.com with your own domain.
| Setting | Value |
|---|---|
| Account type | IMAP (recommended) |
| Incoming server and port | mail.yourdomain.com, 993, SSL/TLS |
| Outgoing server and port | mail.yourdomain.com, 465, SSL/TLS |
| Username | Your full email address, such as [email protected] |
| Password | The mailbox password you set in your control panel |
| Outgoing authentication | Required, same username and password as incoming |
Port 587 with STARTTLS also works for sending on cPanel, DirectAdmin and Webuzo hosting, but it is closed on Windows (Plesk) hosting, so 465 with SSL/TLS is the safe choice everywhere. If you really need POP3, use port 995 with SSL/TLS, but read the note on POP3 in section 5 first.
3. Add the account in classic Outlook
Classic Outlook is the version in Microsoft 365, Outlook 2021, 2019 and 2016.
- Start adding the account.Go to File › Add Account.
- Enter your full email address.Open Advanced options, tick Let me set up my account manually, and click Connect.
- Choose IMAP.Pick IMAP from the list of account types.
- Enter the incoming settings.Server
mail.yourdomain.com, port 993, encryption SSL/TLS. Leave Require logon using Secure Password Authentication (SPA) unticked. - Enter the outgoing settings.Server
mail.yourdomain.com, port 465, encryption SSL/TLS, SPA unticked. - Enter your password and connect.Outlook signs in and starts downloading your folders.
If Outlook receives but cannot send, open File › Account Settings › Account Settings, select the account, choose Change and More Settings, and on the Outgoing Server tab tick My outgoing server (SMTP) requires authentication with Use same settings as my incoming mail server.
4. Add the account in the new Outlook
- Open account settings.Go to Settings › Accounts › Email accounts › Add account.
- Enter your full email addressand continue. If Outlook offers a list of providers, choose IMAP.
- Open the advanced or manual settingsand enter the same values: incoming
mail.yourdomain.comon 993 with SSL/TLS, outgoingmail.yourdomain.comon 465 with SSL/TLS. - Enter your passwordfor both servers and finish.
Microsoft moves these menus between updates. If a label is different, look for "manual", "advanced" or "server settings".
5. IMAP or POP3?
Choose IMAP. It keeps your mail on the server, so Outlook, your phone and webmail all show the same inbox, and nothing is lost if the computer fails. POP3 downloads mail to one computer and, unless "leave a copy on the server" is on, removes it from the server. See IMAP vs POP3: which to choose.
6. When Outlook will not connect
- Password rejected: the username must be the full address. Test the same address and password in webmail first; the addresses are in how to log in to webmail. If webmail works, the problem is in Outlook's settings.
- Certificate warning: in cPanel, open Email › Email Accounts and click Connect Devices next to the address. It shows the exact server name for your account; use that name in Outlook instead of
mail.yourdomain.com. - Receives but will not send: SMTP authentication is off, or the port and encryption do not match. See I can receive mail but I cannot send it.
- Works on mobile data but not on office Wi-Fi: repeated failed logins from an old password on another device can get that network's IP address blocked. Update the password on every device, then contact support with your public IP address.
Outlook and your phone keep trying the old password until you change it in each app. Those repeated failures are what trigger the automatic IP block, which then cuts off mail for everyone on the same connection.
Frequently asked questions
What server settings do I use for Domain India hosting email in Outlook?
Use IMAP with mail.yourdomain.com as the incoming server on port 993 with SSL/TLS, and mail.yourdomain.com as the outgoing server on port 465 with SSL/TLS. The username is your full email address and the outgoing server must require authentication.
Should I choose IMAP or POP3 in Outlook?
Choose IMAP. It keeps your mail on the server and in step across Outlook, your phone and webmail. POP3 downloads mail to one computer and can remove it from the server.
Can I use port 587 in Outlook?
On cPanel, DirectAdmin and Webuzo hosting, port 587 with STARTTLS works for sending. It is closed on Windows (Plesk) hosting, so port 465 with SSL/TLS is the setting that works on every Domain India hosting plan.
Why does Outlook show a certificate warning?
The server name you entered does not match the certificate on the mail server. In cPanel, open Email Accounts and click Connect Devices next to the address to see the exact server name, and use that name in Outlook.
Is my email password the same as my cPanel password?
No. Each mailbox has its own password, set when the address was created in your control panel. Your client area and control panel passwords are separate.
Do these settings work for Domain India Business Email?
Not entirely. Business Email is a separate product with its own settings and supports IMAP only. Use the Business Email client setup guide instead.
Ready to set up your other devices? Follow Email client settings for popular email clients, or check the full port numbers list. If Outlook still will not connect, open a ticket in the client area or use the public ticket form.
Tell us your email address, your Outlook version, and the server, port and encryption you entered, and we will check it with you.
Open a support ticket