Live Chat
- AI Assistant: Instant response, available 24/7
- Can check your account, domains, hosting, invoices when you are logged in
- Escalates to human support when needed
Support Tickets
- Technical Issues: 1-4 hours
- Billing Questions: 1-4 hours
- Sales Inquiries: Same business day
- Critical Issues (site down): Priority response
Tips for Faster Resolution
- Use High Priority for urgent issues (site down, email not working)
- Include your domain name in the ticket subject
- Describe what you see (error message, screenshot)
- Mention what you already tried
- One issue per ticket
Self-Service
Many common issues can be resolved immediately:
- Check the Knowledge Base for guides
- Use Live Chat for instant AI-powered help