Domain India emails you about the things that keep your domains, hosting and account running: invoices, renewals, service updates, security events and support replies. Most of these can't be switched off, because missing one can cost you a domain or a website. This guide explains what we send, what you can change, and what to do if our emails aren't reaching you.
The Email preferences page in the client area (/client/preferences/email) lists what we send. Billing, renewal, order, security, support and domain compliance emails are always sent and can't be switched off. Offers and newsletters are optional: use Ask us to change it on that page and we will set your preference. Every email goes to the address on your Profile, so keep it current, and check Email history if you think you missed one.
1. What Domain India emails you about
2. What you can and can't switch off
| Email type | Can I turn it off? | Why |
|---|---|---|
| Invoices, payment receipts and renewal reminders | No | They tell you what is due and when; a missed invoice can let a service lapse |
| Order and provisioning updates | No | They confirm what you bought and when it is ready |
| Support ticket replies | No | Your ticket's answer arrives this way |
| Security notices | No | They warn you quickly if someone else is using your account |
| Registry and compliance notices for your domains | No | Registries require them, and ignoring some can suspend a domain |
| Offers and newsletters | Yes, on request | Optional; ask us and we set your preference |
Per-category switches aren't in the client area yet. To stop offers and newsletters, open the Email preferences page and click Ask us to change it. It opens a support ticket already filled in with your request, and the team sets your preference on your account. Billing, security and support emails continue.
3. Open the Email preferences page
- Sign into the Domain India client area.
- Open Email preferences.The page shows two cards: Always sent, and Offers and newsletters.
- To stop offers and newsletters,click Ask us to change it and submit the ticket.
- To see what we have sent,click See emails we have sent you, which opens Email history.
4. Renewal reminders and invoices
Renewal emails matter most, so it helps to know how renewals work. Domain India never charges a saved card automatically. Before a service is due, a renewal invoice is generated, up to 30 days ahead, and emailed to you, followed by reminders while it is unpaid. The service renews only when you pay the invoice.
If you don't want a service to renew, don't try to block the emails. Open Renewals in the client area and choose Don't renew on that item, or simply leave the invoice unpaid. See how auto-renewal works and managing renewals.
A mail rule that moves Domain India emails out of your inbox is the most common reason customers miss a renewal and lose a domain or website. If you filter them, filter them somewhere you check.
5. Which email address we use
Every notification goes to the email address on your account.
- Open Account › Profilein the client area.
- Click Edit profileand update your email address.
- Save.New emails go to the new address from then on.
Use an address you check every day and that doesn't depend on the domain it is about. If your only email is [email protected] and that domain expires, the renewal reminders stop reaching you exactly when you need them. A second, independent address, such as a Gmail or Outlook account, is safer. If the change won't save, open a ticket.
If other people help run your account, add them under Account › Team members with their own login rather than sharing your password. See managing your account in the client area.
6. Not receiving our emails?
- Check Email history.Open Account › Email history (/client/emails). If the email is listed there, we sent it, and the problem is on the receiving side.
- Check spam, junk and other tabs.Search your mailbox, including Spam, Promotions and Updates, for "Domain India".
- Mark it as not spamand add the sender to your contacts, so future emails land in your inbox.
- Check your mail rules.Look for filters or forwarding that move or delete our emails.
- Check the address on your Profilefor typos.
- Still nothing?Open a ticket at /client/support/new, or /support/ticket if you can't sign in, with the subject of the email you expected.
Emails that contain passwords or login details, such as the hosting welcome email, are not kept in Email history. For login details, open the service's page in the client area instead; see getting your welcome email again.
Frequently asked questions
Can I turn off Domain India invoice and renewal emails?
No. Invoices, payment receipts, renewal reminders, order updates, security notices, support replies and domain compliance notices are always sent, because missing them can cause a service or domain to lapse. Only offers and newsletters are optional.
How do I stop marketing emails from Domain India?
Sign in, open Email preferences in the client area and click Ask us to change it. This opens a pre-filled support ticket, and the team sets your preference. Billing, security and support emails continue.
Where can I see the emails Domain India has sent me?
Open Account, Email history in the client area. It lists the emails sent to your account, except those that carry passwords or login details.
How do I change the email address you send notifications to?
Open Account, Profile in the client area, click Edit profile, change the email address and save. All notifications go to that address from then on.
Will Domain India charge my card when a renewal reminder is sent?
No. Domain India never charges a saved card automatically. A renewal invoice is emailed before the due date, and the service renews only when you pay it.
I'm not getting any emails from Domain India. What should I check?
Check Email history in the client area to see whether the email was sent, then search your spam and other folders, check your mail rules and forwarding, and confirm the address on your Profile. If you still can't find it, open a support ticket.
Ready to check your settings? Open Email preferences, update your address on your Profile, or open a ticket if our emails aren't reaching you. Support is on 24/7 live chat, and tickets get a first response within 15 minutes.
Every invoice, renewal reminder and security notice goes to the address on your Profile.
Check my email address