Using the Knowledge Base
The {{COMPANY_NAME}} Knowledge Base is a comprehensive library of guides, tutorials, and frequently asked questions to help you manage your hosting, domains, email, and billing.
How to Access the Knowledge Base
- Log in to your {{COMPANY_NAME}} client area
- Click Knowledge Base in the navigation menu
- You can also access it directly from the support section
Browsing by Category
The Knowledge Base is organised into categories for easy navigation:
- Getting Started — initial setup guides for hosting, domains, and email
- Hosting — cPanel, DirectAdmin, and Plesk management guides
- Domains — registration, transfers, DNS, nameservers, WHOIS
- Email — creating accounts, configuring clients, troubleshooting
- Billing — invoices, payments, GST, renewals
- Security — SSL, 2FA, passwords, account protection
- WordPress — installation, configuration, common errors, security
- Troubleshooting — common issues and step-by-step fixes
Click on a category to see all articles within it.
Searching for Articles
Use the search bar at the top of the Knowledge Base page:
- Enter keywords related to your question (e.g., "change PHP version", "MX records", "email not working")
- Results are ranked by relevance
- Click on an article title to read the full guide
Search tips:
- Use specific terms rather than full sentences
- Try alternative keywords if your first search does not find what you need (e.g., "FTP" vs "file upload")
- Search for error messages to find troubleshooting guides for specific errors
Article Structure
Most articles follow a consistent structure:
- Overview — what the article covers
- Step-by-step instructions — numbered steps you can follow
- Tips and best practices — additional recommendations
- Troubleshooting — common issues and fixes
- Contact support — link to get help if the article does not resolve your issue
Still Need Help?
If you cannot find the answer, open a support ticket at {{SUPPORT_URL}} with your domain name, hosting account, error messages, and steps you have tried. Our team will assist you.