The Domain India Knowledge Base is a free library of guides for domains, hosting, email, billing and development. You can use it in two places: the public Knowledge Base at /support/kb, which anyone can read, and Support › Knowledgebase inside the client area, which starts with guides to the client area itself. Both search the same library.
This is the short version. For how the library is organised, how each article is laid out and more search tips, see Discover the Domain India Knowledge Base.
Open /support/kb, or in the client area choose Support › Knowledgebase. Type two or three keywords, or the key part of an error message, into the search box, and open the article that matches. If you are still stuck, use 24/7 live chat or open a support ticket; tickets get a first response within 15 minutes.
1. Two ways in
| Where | Best for | What you see first |
|---|---|---|
| Public Knowledge Base, /support/kb | Anyone, signed in or not | Search and every topic, from Getting Started to Developer Tools |
| Client area, Support › Knowledgebase | Signed-in customers | Guides for the things you do in the client area, such as orders, invoices, renewals and tickets, plus a search of the full library |
The client-area page (/client/knowledgebase) also has quick links to open a ticket and read announcements, and a link to the full public Knowledge Base.
2. Search well
- Use short, specific words."MX records" or "reset cPanel password" works better than a full sentence.
- Paste the error.Search for the key part of an error message, such as
500 Internal Server Error. - Add your control panel's name(cPanel, DirectAdmin, Webuzo or Plesk) when the steps depend on it. Guides that differ between panels say so.
- Try another wordif the first results aren't right, such as "FTP" instead of "upload".
When you don't know the right word, browse instead: pick a topic on the public Knowledge Base home page, then the sub-topic for your product.
3. Reading an article
Most guides start with a short Key takeaways box that answers the question, then numbered sections, steps, tables and a short FAQ. Often the Key takeaways box is all you need. Check you are following the steps for your own control panel, because cPanel, DirectAdmin, Webuzo and Plesk menus differ.
4. When you need a person
Some problems need someone to look at your account: the steps don't match what you see, the fix is something only we can change (such as enabling jailed SSH), or the question is about a specific invoice, order or domain.
- Live chat is available 24/7.
- Tickets get a first response within 15 minutes; solving the issue can take longer, depending on what it is. Open one from the client area at /client/support/new, or at /support/ticket if you are not signed in.
- There is no phone support.
Include the domain or service, the exact error or a screenshot, and the article you followed. Never send a password in a ticket or chat.
Where is the Domain India Knowledge Base?
The public Knowledge Base is at domainindia.com/support/kb and is free to read without signing in. Signed-in customers can also open Support, Knowledgebase in the client area, which starts with guides to the client area and searches the full library.
How do I search the Knowledge Base?
Type two or three keywords, or the key part of an error message, into the search box. Add your control panel's name when the steps depend on it, and try another word if the first results aren't right.
What is the difference between the client-area Knowledgebase and the public one?
They search the same library. The client-area page opens with guides for tasks in the client area, such as orders, invoices and renewals, while the public Knowledge Base opens with every topic.
What if I can't find an answer?
Use 24/7 live chat or open a support ticket. Tickets get a first response within 15 minutes. Include your domain, the exact error and what you have tried.
Does Domain India have phone support?
No. Support is through 24/7 live chat and support tickets.
Ready to find your answer? Search the Knowledge Base, read the full Knowledge Base guide, or open a support ticket if you need help with your account.
Tell us your domain, the error you see and what you have tried. Tickets get a first response within 15 minutes, and live chat is available 24/7.
Open a support ticket