A screenshot of the error you are seeing often saves several rounds of questions. Domain India's live chat accepts images, and support tickets accept screenshots, PDFs and text files. This guide shows how to take a screenshot on any device, how to send it in chat or a ticket, and what to hide before you do.
In live chat, click the image button beside the message box and choose a JPEG, PNG, WebP or GIF file of up to 5 MB; you can send up to 3 images in one chat. In a ticket, use Attach files to add up to 5 files of up to 10 MB each (3 files on the form for visitors who are not signed in), in JPG, PNG, GIF, PDF or TXT format. Crop out or blur passwords, card numbers and one-time codes first.
1. What makes a useful screenshot
- The whole error message, not just part of it.
- The address bar, so we can see exactly which page, domain or port you were on.
- The time, if the problem comes and goes.
- One problem per image. Two small screenshots are easier to read than one full-screen capture on a large monitor.
Where the error is text, also type or paste it into your message. Text can be searched and copied; a picture of text can't.
2. Take a screenshot on your device
| Device | Part of the screen | Whole screen |
|---|---|---|
| Windows 10 and 11 | Windows + Shift + S, then drag a box | Print Screen (PrtSc) |
| Mac | Command + Shift + 4, then drag | Command + Shift + 3 |
| iPhone with Face ID | Not available | Side button + Volume Up |
| iPhone with a Home button | Not available | Side (or Top) button + Home button |
| Android | Crop after taking it | Power + Volume Down |
Save it as a file. On Windows, Windows + Shift + S and, on many PCs, Print Screen copy the image to the clipboard. Click the notification that appears to open it in Snipping Tool, then save it as a PNG. On a Mac, screenshots are saved to the Desktop by default. On phones, they go to your Photos or Gallery app.
Capturing a whole web page? Firefox can do it built in: right-click the page and choose Take Screenshot. In Chrome or Edge, open DevTools (F12), press Ctrl + Shift + P (Command + Shift + P on a Mac) and run Capture full size screenshot.
3. Send a screenshot in live chat
- Open live chat.Click the chat icon on any page of domainindia.com. If your question is about your own domains, hosting or invoices, sign in to the client area first so the chat can check your account.
- Type a short description first (optional).Anything in the message box when you upload is sent along with the image, for example "This error appears when I open my site".
- Click the image buttonto the left of the message box. Its tooltip reads "Upload screenshot or image".
- Choose the file.JPEG, PNG, WebP and GIF are accepted, up to 5 MB each. The chat reads the screenshot, including any error text in it, and replies.
You can send up to 3 images in one chat. Chat takes a saved file from your device, so save the screenshot first (section 2); pasting or dragging an image into the chat box does not upload it.
If the chat turns into a support ticket, attach the screenshot to the ticket as well. The chat records a note that an image was sent and what it showed, but the ticket is where the team investigating your issue looks for files.
4. Attach a screenshot to a support ticket
Tickets take more files and larger ones, and they keep them with the conversation.
| Where | Files per message | Size per file |
|---|---|---|
| New ticket in the client area (/client/support/new) | Up to 5 | 10 MB |
| New ticket without signing in (/support/ticket) | Up to 3 | 10 MB |
| Reply on a ticket in the client area | Up to 5 | 10 MB |
- Open the ticket form, or open your existing ticket from Support in the client area.
- Click Attach files(on a reply, the paperclip button beside the message box).
- Choose your files.The file picker offers JPG, JPEG, PNG, GIF, PDF and TXT. Hold Ctrl (Command on a Mac) to pick several at once.
- Write your messageand send the ticket or reply.
Every ticket gets a first response within 15 minutes; how long the fix takes depends on the issue. See the support channels guide for when a ticket is better than chat.
5. Hide sensitive information before you send
Passwords, one-time codes, card or bank details, private SSH keys and API keys. Domain India support never needs them and will never ask for them. Identity documents such as Aadhaar are not sent by chat or ticket either: .in identity verification is done only on the Identity verification page.
Crop the image to the part that matters, or cover sensitive fields with a solid box in any image editor before saving. A blur can sometimes be reversed; a solid box can't. Check the edges of the screenshot too: open tabs, bookmarks and notifications often show more than you meant to share.
6. If the upload fails
Frequently asked questions
Can I send a screenshot in Domain India live chat?
Yes. Click the image button beside the chat message box and choose a JPEG, PNG, WebP or GIF file of up to 5 MB. You can send up to 3 images in one chat.
How many files can I attach to a support ticket?
Up to 5 files per message when you are signed in to the client area, or 3 on the ticket form for visitors who are not signed in. Each file can be up to 10 MB.
Which file types can I attach to a ticket?
The ticket file picker offers JPG, JPEG, PNG, GIF, PDF and TXT files. Save a WebP image again as PNG or JPG before attaching it.
Can I paste a screenshot straight into the chat?
No. Save the screenshot as a file first, then use the image button beside the message box to upload it.
Should I blur my password in a screenshot?
Better still, leave it out. Crop it away or cover it with a solid box before saving. Domain India support never needs your password, one-time codes or card details.
Where do I send ID documents for .in domain verification?
Nowhere by chat or ticket. Identity verification for .in domains is done only on the Identity verification page in the client area.
Ready to show us the problem? Start a chat from any page of domainindia.com, or open a ticket in the client area and attach your screenshots. Not signed in? Use the public ticket form.
Attach up to 5 screenshots, PDFs or text files of up to 10 MB each, and describe what you were doing when the problem appeared.
Open a ticket