Using Live Chat
Get instant help from {{COMPANY_NAME}} through the live chat widget on our website and client portal. Chat is the fastest way to get answers to your questions and resolve issues.
How to Access Live Chat
- Go to {{SUPPORT_URL}} or the {{COMPANY_NAME}} website
- Look for the chat icon in the bottom-right corner of the page
- Click the icon to open the chat window
- Type your question or describe your issue and press Send
You do not need to be logged in to start a chat, but logging in first helps our team identify your account and services immediately.
What Live Chat Can Help With
- Billing — Invoice inquiries, payment issues, refund status
- Domains — Registration, DNS configuration, transfers
- Hosting — Website down, email problems, cPanel access, SSL
- Pre-sales — Plan recommendations, feature comparisons, pricing
AI-Powered First Response
Every chat begins with our AI assistant, available 24/7. It can answer common questions, guide you through tasks, look up your account details, and help troubleshoot issues — often resolving questions within seconds.
Escalation to a Human Agent
If the AI cannot resolve your issue, type "speak to a human" or "transfer to agent". The AI hands off your conversation (with full context) to the next available agent. Human support is available Monday to Saturday, 10 AM to 7 PM IST.
Tips for Faster Support
- Include your domain name in the first message
- Attach screenshots — click the attachment icon to upload images
- Share exact error messages — copy and paste rather than describing
- Outside business hours, the AI is still available. For issues needing human attention, a support ticket is created automatically.