Ordering from Domain India follows the same few steps whether you buy a domain, a hosting plan or both: choose what you want, check the order, and pay. This guide walks through each screen as it appears today, explains the payment options and what happens after you pay, and covers the usual problems.
Log in and open Order New (/client/order). For hosting the steps are Service → Domain → Plan → Nameservers → Review; for a domain on its own they are Domain → registration period → Nameservers → Review. Click Proceed to Payment, choose a payment method, accept the terms and pay. Prices exclude 18% GST, which is added at checkout. There is no coupon field. Most hosting accounts are created automatically within a couple of minutes of payment.
1. Before you start
- Have an account. Orders run inside the client area. If you are new, create an account first, or create one when checkout asks you to sign in.
- Complete your profile. Your name, address and, if you have one, your GSTIN appear on your invoices. Add the GSTIN under Account › Profile before you order.
- Know your domain. For hosting you either register a new domain, transfer one in, or use a domain you already own.
2. Ordering hosting (with or without a new domain)
- Open Order New.Log in and go to
/client/order, or click through from a plan on a product page such as cPanel hosting. - Choose the service,for example cPanel, DirectAdmin or Webuzo hosting.
- Choose the domain.Pick Register new and search for a name, Transfer and enter the domain and its EPP code from your current registrar, or Use existing and type a domain you already own.
- Choose the plan and billing cycle.Monthly, 1 Year, 2 Years or 3 Years. Longer cycles show their saving on the page.
- Choose nameserversfor a new domain: Use our nameservers is recommended for most customers. This step is skipped with Use existing.
- Review.Check the plan, the domain, the Domain registration contact (the WHOIS registrant for a new domain), the subtotal, GST and total.
- Click Proceed to Payment.
If you use a domain you already own, you point it at the new hosting after the order. See ordering hosting without a new domain.
3. Ordering a domain on its own
- Open Order Newand choose Get a Domain.
- Searchfor the name and select the extensions you want. Each result shows its price.
- Choose the registration periodin the window that opens: set the years per domain, or use Quick Apply for all of them.
- Choose nameservers:Use our nameservers, or Use my own nameservers if your website or DNS is with another provider.
- Reviewthe domain, period, registration contact and total, then click Proceed to Payment.
For more on choosing names and prices, see how to order a domain name.
A domain is registered exactly as you type it. Once registered at the registry it cannot be cancelled or refunded. If you spot a mistake after paying, open a ticket at once.
Ordering from the website instead
If you start from the website, for example the domain search, the steps are the same with different labels: choose a registration period, then Domains Only or With Hosting, then Sign in or create your account, review the order and nameservers, and click Continue to Payment.
4. Coupons and GST
There is no coupon or promo code field at checkout. Prices shown on the order pages are the prices you pay, before GST. Where an extension is on sale, the order page marks it and shows the sale price.
GST at 18% is added to every order. You get a GST tax invoice for your payment whether or not you have a GSTIN; if you add one to your profile, it is printed on the invoice.
5. Paying
On the payment page:
- Select a payment method from the list shown. Domain India accepts online payments through Razorpay (cards, UPI, net banking and wallets), Stripe (cards), PayPal and Atom, plus direct bank transfer. The page shows which methods are available for your order.
- Tick "I agree to the Terms of Service and Privacy Policy".
- Click Complete Payment and finish the payment in the window that opens, for example by approving it in your UPI app or completing your bank's card check.
Don't close the window or press Back while a payment is processing. Wait until you are returned to Domain India.
| Method | How it works | When the order goes ahead |
|---|---|---|
| Razorpay, Stripe, PayPal, Atom | Pay online on the gateway's secure page | When the gateway confirms the payment; most are confirmed within a couple of minutes |
| Bank transfer | Transfer to the account details shown, then tell us | Only after we have checked the payment by hand; open a ticket with your payment reference |
| Pay later, where offered | "Skip payment" creates a proforma invoice | When you pay that invoice from Billing › Invoices |
After a bank transfer, open a ticket with the invoice number and the bank reference, so the payment can be verified and your order released.
6. After you pay
- Your invoice. An order first creates a proforma invoice (numbered with PI-). Once it is paid, it becomes a paid invoice (INV-), and a separate GST tax invoice is issued as your tax document. All of them are under Billing › Invoices. See proforma vs tax invoice.
- Invoice status reads Payment Due, Payment Overdue or Payment Received.
- Hosting. Most hosting accounts are created automatically within a couple of minutes of payment; a small number need a manual check and take longer, for example while a payment is still clearing or when an order is flagged for review. You get a "Your Hosting Account is Ready" email with your login details.
- Domains appear under Domains in the client area. For a .in domain, the registry may ask for identity verification (eKYC), which you complete once at
/client/kyc. - Renewals. Domain India never charges a saved card automatically. Before a service is due, a renewal invoice is emailed to you, and the service renews when you pay it. See how auto-renewal works.
7. When something goes wrong
- The payment failed or was cancelled. Nothing is lost: the invoice stays unpaid under Billing › Invoices. Open it, click Pay Now and try again, or choose another method.
- Money left your account but the invoice is still unpaid. Do not pay again. Open a ticket with the invoice number and the transaction reference from your bank or UPI app, so it can be traced.
- The confirmation email did not arrive. Check Spam and Promotions. Your invoices and services are always in the client area, even without the email.
- Hosting has not appeared a while after a confirmed payment. Open a ticket with the invoice number.
Live chat is available 24/7, and support tickets get a first response within 15 minutes; resolution can take longer depending on the issue. There is no phone support.
8. Refunds
New shared and reseller hosting purchases can be refunded in full within 30 days. Renewals, domain registrations and renewals, SSL, add-ons and setup fees, and VPS once provisioned, are not refundable. Refunds are requested by ticket and go back to the original payment method. The full terms are on the refund policy.
Frequently asked questions
How do I place an order with Domain India?
Log in and open Order New at /client/order. For hosting, choose the service, the domain, the plan and billing cycle, and nameservers, then review and click Proceed to Payment. For a domain only, choose Get a Domain, search, pick the registration period and nameservers, review and pay.
Where do I enter a coupon code?
There is no coupon or promo code field at checkout. The order pages show the prices you pay before GST, and extensions on sale are marked with their sale price.
Which payment methods does Domain India accept?
Online payments through Razorpay (cards, UPI, net banking and wallets), Stripe, PayPal and Atom, and direct bank transfer. The payment page shows which methods are available for your order.
Is GST added at checkout?
Yes. Prices on the order pages exclude GST, and 18% GST is added to the total. You receive a GST tax invoice for your payment.
I paid by bank transfer. When will my order be activated?
Bank transfers are checked by hand, so open a ticket with the invoice number and your bank reference. The order goes ahead once the payment is verified.
Money was debited but my invoice still shows as unpaid. What should I do?
Do not pay a second time. Open a support ticket with the invoice number and the transaction reference from your bank or UPI app so the payment can be traced.
How soon is my hosting ready after payment?
Most hosting accounts are created automatically within a couple of minutes of payment. A small number need a manual check and take longer, for example while a payment is still clearing or an order is under review.
Ready to order? Compare plans on cPanel hosting, search for a name at domain registration, or open a support ticket if anything in checkout is unclear.
Search for your name, choose a plan if you need hosting, and pay online in a few minutes.
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