Announcements and System Updates

Stay informed about scheduled maintenance, new features, service changes, and important notices from {{COMPANY_NAME}}.

Where to Find Announcements

Client Portal

1. Log in to {{SUPPORT_URL}}
2. The dashboard displays the latest announcements at the top
3. Click on any announcement to read the full details
4. Older announcements are available in the Announcements section from the navigation menu

Email Notifications

Important announcements are also sent to your registered email address. These include:

• Scheduled maintenance windows — planned server restarts, upgrades, or network work
• Service disruptions — unplanned outages or degraded performance
• New product launches — new hosting plans, domain extensions, or features
• Policy changes — updates to terms of service, privacy policy, or pricing
• Security advisories — important security patches or recommended actions

Types of Announcements

• Maintenance Notices — Scheduled work that may briefly affect your services. These are posted at least 24 hours in advance when possible.
• Incident Reports — Details about ongoing or resolved service issues, including root cause and resolution steps.
• Feature Updates — New capabilities added to your hosting panel, billing portal, or domains management.
• Promotional Offers — Limited-time discounts or special deals available to existing customers.

Managing Your Notification Preferences

1. Log in to {{SUPPORT_URL}}
2. Go to My Account > Notification Settings
3. Choose which types of notifications you want to receive by email
4. Click Save

We recommend keeping maintenance and incident notifications enabled so you are always aware of anything that may affect your services.

Checking Service Status

If you are experiencing an issue and want to check whether it is a known problem:

1. Check the Announcements page in the portal for any active maintenance or incident notices
2. Open a live chat or support ticket if no announcement is listed — our team can confirm the current status of your service

Tips

• Check announcements before opening a support ticket — your question may already be answered
• If you are not receiving email notifications, check your spam folder and add our sending address to your contacts