Domain India publishes notices about planned maintenance, service changes and new features as announcements. This guide shows where to find them, which emails you get from us and which you can switch off, and what to do when something is not working and you want to know whether it is a known problem.
Announcements are in the client area under Support › Announcements (/client/announcements) and on the public Announcements page. Emails about billing, security, your services and your tickets always reach your account email and can't be switched off; offers and newsletters can, from Email preferences. If something is down, check the announcements, then start a live chat or open a ticket so our team can check your service.
1. Where to find announcements
| Where | How to get there | Best for |
|---|---|---|
| Client area | Sign in, then Support › Announcements, or go to /client/announcements | Checking notices while you manage your services |
| Public page | domainindia.com/announcements, no sign-in needed | Checking quickly, or when you can't sign in |
An announcement is general: it covers a server, a product or the whole platform. If a notice is about something you use, such as a server your hosting runs on, it is worth reading in full. If the page is empty, there is simply nothing announced at the moment.
2. What announcements cover
3. The emails we send you
Domain India sends account emails to the email address on your client-area profile. Some can't be turned off, because you need them to keep your services running and your account safe.
| Email type | Examples | Can you switch it off? |
|---|---|---|
| Billing | Invoices and renewal reminders | No |
| Security | Password resets and security notices | No |
| Service | Hosting and domain notices about your own services | No |
| Tickets | Replies to your support tickets | No |
| Offers and newsletters | Promotions and product news | Yes, from Email preferences |
To stop offers and newsletters, sign in and open Email preferences, then use the button there to ask us. The same page explains what we send.
Invoices, renewal reminders and ticket replies all go to the email address on your profile. If it is an old address, you can miss a renewal. Update it under Account › Profile in the client area. If our emails go to spam, mark one as not spam and add the sender to your contacts.
4. Your email history
Account › Email history in the client area lists the emails we have sent to your account, such as invoices, reminders and ticket replies. Emails that carry passwords or login details are not kept there; find those details on the service's page in the client area instead. For older emails, the subject and date are kept but not the full message.
5. When something isn't working
- Check the announcementsin the client area or on the public page for a notice that matches your problem.
- Rule out your own side.Try another browser or network, and for websites add
?t=1to the address to skip any cached copy. - Start a live chatfrom any page. Sign in first so the chat can check your own services.
- Open a ticketif the problem needs investigation, at /client/support/new or /support/ticket. Include the domain, the time it started and the exact error.
Live chat is open 24/7, and every ticket gets a first response within 15 minutes; fixing the problem can take longer, depending on what is involved. There is no phone support. If you can't reach your site, email or control panel at all, include your public IP address in the ticket; see I can't reach my server. Have I been blocked.
6. Where Domain India fits
Announcements, email preferences, email history and support all live in the same client area as your domains, hosting and invoices, under one login. If you manage the account with staff or a web designer, add them under Account › Team members so they see the same information without sharing your password. See A complete guide to managing your account in the Domain India client area.
Where can I see Domain India announcements?
Sign in to the client area and open Support, then Announcements, or go to domainindia.com/client/announcements. The public page at domainindia.com/announcements works without signing in.
Can I stop Domain India emails?
You can stop offers and newsletters from Email preferences at domainindia.com/client/preferences/email. Billing, security, service and ticket emails can't be switched off, because you need them to keep your services running and your account safe.
I am not receiving Domain India emails. What should I check?
Check that the email address under Account, Profile is current, then look in your spam or promotions folder and add the sender to your contacts. Account, Email history shows what was sent to you.
My website is down and there is no announcement. What do I do?
Start a live chat or open a support ticket with the domain, when it started and the exact error. Every ticket gets a first response within 15 minutes.
Can I find my login details in Email history?
No. Emails that carry passwords or login details are not kept in Email history. Find your login details on the service's page in the client area.
Ready to check your account? Sign in to the client area to read announcements and set your email preferences, or open a support ticket if something is not working.
Tell us the domain, when it started and what you see. Every ticket gets a first response within 15 minutes.
Open a support ticket