On Domain India reseller hosting you don't need to set up automatic backups: they already run for every client account you create. JetBackup 5 backs up each account weekly on our cPanel and DirectAdmin servers, and your clients restore or download their own data from their panel. This page explains what runs, what you control as a reseller, and how to keep extra copies for clients who need them.
Step-by-step restores and downloads are in backup and restore with JetBackup. For DirectAdmin, see restoring from JetBackup in DirectAdmin.
Every client account on a Domain India cPanel or DirectAdmin reseller plan is backed up by JetBackup 5 every Sunday, and the last 5 weekly copies are kept. The schedule is run by Domain India at server level, so there is nothing for you to configure in WHM or DirectAdmin. Clients restore or download backups from JetBackup in their own panel. For anything more frequent, keep your own copies.
1. What runs for every client account
| Item | On Domain India cPanel and DirectAdmin reseller plans |
|---|---|
| Tool | JetBackup 5, at server level |
| Schedule | Weekly, on Sunday |
| Copies kept | The last 5 weekly backups |
| Covers | Files, databases, email and account settings such as cron jobs and DNS zones |
| Who sets it up | Domain India; resellers don't configure backup jobs |
| Price | Included; there is no separate backup add-on |
The backup schedule is part of the server, like PHP builds and the firewall. You can't change its frequency, add destinations or create your own backup jobs from your reseller panel. There are no hourly or daily backups on any reseller plan.
2. How your clients restore or download
Each client sees JetBackup 5 in their own cPanel or DirectAdmin. They pick what to restore (the whole account, files, a database, email and more) and a date, then choose Restore or Download. Restores and downloads run through a queue.
If a client asks you to do it, log in as that client and use JetBackup there:
- cPanel reseller: in WHM, open List Accounts and click the cPanel icon next to the client.
- DirectAdmin reseller: open List Users and choose Impersonate on the client.
Restoring a database or files replaces what is there now. New orders, posts or emails added since the backup date can be lost. Download the current state first if there is any chance the client needs it.
3. Keep your own copies for busy clients
A weekly backup can be up to seven days old, and the five copies roll over after about five weeks. For shops, booking sites and anything that changes daily, add your own copies:
- Download before big changes.Before a WordPress update, theme change or migration, download a full-account backup from JetBackup in the client's panel.
- Export the database regularly.Use phpMyAdmin's Export in the client's panel, or a WordPress backup plugin that works in pure PHP.
- Store copies off the server.Keep them in at least two places, such as your computer and cloud storage, with several dates.
Reseller accounts have no access to the server's backup folders, and rsync is not available in the jailed shell, so older guides that copy server backup paths with rsync or rclone won't work here.
4. Tell your clients what you offer
Write a short backup note in your terms of service, so there are no surprises:
- backups are weekly and the last five are kept;
- clients can restore and download from JetBackup in their own panel;
- how clients ask you for help, and whether you charge for it;
- clients should keep their own copies too.
Don't promise daily or hourly backups.
5. Where Domain India fits
Weekly JetBackup 5 backups are included on Domain India's cPanel/WHM and DirectAdmin reseller plans. DirectAdmin reseller starts at ₹617 a month (Reseller Starter), excluding 18% GST, with unlimited client accounts; paying yearly gets a 10% discount (Domain India list price on 24 September 2026). Compare every plan on reseller hosting, and see getting started with reseller hosting.
Frequently asked questions
Do I need to set up backups on my Domain India reseller account?
No. JetBackup 5 backs up every client account on Domain India's cPanel and DirectAdmin reseller servers weekly, on Sunday, and keeps the last five copies. The schedule is managed by Domain India at server level.
Can I change the backup schedule or add daily backups?
No. Resellers can't create or change backup jobs, and there are no hourly or daily backups on any reseller plan. For more frequent copies, download backups or export databases yourself.
How does my client restore a backup?
The client opens JetBackup 5 in their own cPanel or DirectAdmin, chooses what to restore and the backup date, and clicks Restore. A restore overwrites the current data for what is restored.
Can I restore a backup for my client?
Yes. Log in as the client, from WHM List Accounts on cPanel or List Users and Impersonate on DirectAdmin, and use JetBackup 5 in their panel.
Is there an extra charge for reseller backups?
No. Weekly JetBackup backups are included with Domain India reseller hosting, and Domain India does not sell a separate backup add-on.
Ready to set up your reseller business? Compare plans on reseller hosting, read backup and restore with JetBackup, or open a support ticket if a client's restore fails.
Tell us the client's domain, what needs restoring and the date it last worked. Support is on 24/7 live chat, and tickets get a first response within 15 minutes.
Open a support ticket