Troubleshooting Delivery Issues

Managing Email Accounts

Published · Updated 2 min read
Knowledge base article
Contents (7 sections)

Managing Email Accounts

Your Domain India hosting account allows you to create and manage professional email addresses using your own domain name (e.g., [email protected]).

Creating an Email Account

In cPanel:

  1. Log in to cPanel
  2. Go to Email → Email Accounts
  3. Click Create
  4. Enter the username (the part before @), select the domain, and set a strong password
  5. Set a mailbox quota (storage limit) or leave it as unlimited
  6. Click Create

In DirectAdmin:

  1. Log in to DirectAdmin
  2. Go to Email Manager → Email Accounts
  3. Click Create Account
  4. Enter the email address, password, and quota
  5. Click Create

Accessing Your Email

Webmail (Browser):

  • Access at yourdomain.com/webmail or through the cPanel/DirectAdmin Webmail link
  • Roundcube is the default webmail client

Email Clients:

  • Set up in Outlook, Thunderbird, Apple Mail, or Gmail using IMAP or POP3
  • See our dedicated guides for Outlook and mobile phone setup

Managing Existing Accounts

From the Email Accounts page, you can:

  • Change password — click on the account and update the password
  • Change quota — increase or decrease the mailbox storage limit
  • Suspend — temporarily disable an account without deleting it (cPanel)
  • Delete — permanently remove the account and all its emails
  • Access Webmail — log in directly to the account's webmail

Email Forwarders

Forward email from one address to another:

  1. Go to Email → Forwarders
  2. Click Add Forwarder
  3. Enter the email address and the forwarding destination
  4. You can forward to multiple addresses

Auto-Responders

Set up automatic replies (e.g., "Out of Office"):

  1. Go to Email → Autoresponders
  2. Click Add Autoresponder
  3. Set the message, start/stop dates
  4. The autoresponder replies once per day per sender

Tips

  • Use strong, unique passwords for each email account
  • Set reasonable quotas to prevent one account from filling the disk
  • Delete or archive old emails regularly
  • For issues with email accounts, contact Domain India support at https://domainindia.com/support

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Managing Email Accounts - Knowledge Base