To create a support ticket with Domain India, sign in to the client area and open Open New Ticket, or use the public Submit a Ticket form if you can't sign in. Pick a department, describe the problem with the exact error, attach a screenshot and submit. Every ticket gets a first response within 15 minutes.
This page is the quick version. Step-by-step instructions, attachment limits and how to follow up are in How to submit a support ticket. How tickets work and what to write so yours is solved on the first reply are in What is a support ticket system.
Signed in, go to /client/support/new; not signed in, use /support/ticket. Choose Technical Support, Billing, Sales or General Inquiry, write a subject that names the domain and the problem, paste the exact error and attach screenshots. Tickets get a first response within 15 minutes, and live chat is open 24/7. There is no phone support, and a ticket, not an email, is the way to reach us.
1. Create a ticket from the client area
This is the best route for customers, because the ticket is linked to your account.
- Sign into the client area with the email address on your account.
- Open a new ticket.Go to Support and choose Open New Ticket, or go straight to /client/support/new.
- Fill in the form.Add a subject, choose the priority, department and issue type, and write your message. Under Related Service, pick the hosting account or domain the problem is about.
- Attach filessuch as a screenshot of the error: up to 5 files of 10 MB each (JPG, PNG, GIF, PDF or TXT).
- Submit.Click Submit Ticket. The ticket appears in your support list with its number.
2. Create a ticket without signing in
If you can't sign in, or you aren't a customer yet, use the public Submit a Ticket form. Enter your name and email address, choose a department and priority, write your subject and message, and attach up to 3 files of 10 MB each. You may need to complete a CAPTCHA. The page then shows your ticket reference, and a confirmation goes to the email address you entered.
3. Choose the right department
| Department | Choose it for |
|---|---|
| Technical Support | Website, server, hosting, email or DNS problems |
| Billing | Payments, invoices and refunds |
| Sales | Questions before you buy, new orders and upgrades |
| General Inquiry | General questions and feedback |
Domain transfer, DNS and nameserver problems go to Technical Support. Priority should match the real impact: Low for general questions, Medium for non-critical issues and High when a service is affected. The public form also offers Urgent, for a service that is down.
4. What to write
- The domain or service, for example example.in or [email protected].
- What happened and when, with the date and approximate time.
- The exact error, copied word for word.
- What you already tried, such as another browser or clearing the cache.
- Your public IP address if you can't reach your site, email or control panel at all.
One problem per ticket works best, and new information goes on the same ticket as a reply.
Don't paste passwords for your client area, control panel, email or WordPress into a ticket or chat, and never send card numbers, CVVs or one-time codes. Domain India support will never ask for them.
5. Track and reply
- Signed in: open the ticket from Support in the client area to read replies, answer and attach files. The ticket page shows its status.
- Opened without signing in: use Track Ticket with your ticket number and email address. To add a message, reply to the email notification about your ticket.
See viewing and replying to support tickets for more.
How do I create a support ticket with Domain India?
Sign in to the client area, open Support and choose Open New Ticket, or go to domainindia.com/client/support/new. If you can't sign in, use the public form at domainindia.com/support/ticket.
Can I create a ticket by sending an email?
No. Email to a support address is not a support channel. Open a ticket from the client area or the public form, or use live chat.
Which department handles domain transfers and DNS?
Choose Technical Support for domain transfers, DNS and nameserver problems. Billing handles payments, invoices and refunds, and Sales handles questions before you buy.
How quickly will I get a reply?
Every ticket gets a first response within 15 minutes, 24/7. Resolving the problem can take longer, depending on what is involved.
How do I check my ticket's status?
Signed in, open the ticket from Support in the client area. If you opened it without signing in, use domainindia.com/support/ticket/track with your ticket number and email address.
Ready to get help? Open a ticket from your client area, use the public ticket form, or start a live chat from any page of the website.
Tell us the domain, what you see and what you have already tried. Every ticket gets a first response within 15 minutes.
Submit a Ticket