How to Create a Support Ticket

Support tickets are the best way to get help with technical issues, billing questions, or service requests. Here is how to create one.

Method 1: From the Client Portal (Recommended)

1. Log in to {{SUPPORT_URL}}
2. Click Support in the navigation menu
3. Click Open a Ticket
4. Fill in the ticket form:

- Department — Choose the most relevant:

- Technical Support for hosting, email, or server issues

- Billing for invoices, payments, refunds, or account credits

- Sales for pre-purchase questions or plan recommendations

- Domain Support for domain transfers, DNS, nameserver issues

- Subject — A short, clear summary of your issue (e.g., "Website showing 500 error on example.com")

- Related Service — Select the hosting plan or domain this issue is about (if applicable)

- Priority — Select the urgency level

- Message — Describe your issue in detail. Include:

- What you were trying to do

- What error you see (exact error message)

- When the issue started

- Steps you have already tried

- Attachments — Upload screenshots or files if relevant

1. Click Submit
2. You will receive a confirmation email with your ticket number

Method 2: Via Email

Send an email to the support address provided on the {{COMPANY_NAME}} website. Your email will automatically create a ticket. Make sure to:

• Send from the email address registered on your account for faster verification
• Include your domain name or service details in the email body

Tracking Your Ticket

1. Go to {{SUPPORT_URL}} > Support > My Tickets
2. You will see all your tickets with their current status:

- Open — Awaiting response from our team

- Answered — A reply has been posted, awaiting your feedback

- Closed — Issue resolved

1. Click any ticket to view the full conversation and add replies

Tips for Faster Resolution

• One issue per ticket — this helps our team route and resolve issues quickly
• Include your domain name in every ticket so we can look up your account immediately
• Reply to existing tickets instead of creating new ones for the same issue
• Attach screenshots for visual issues — they save time for everyone