For mail to reach your Domain India Business Email mailboxes, your domain's DNS must point at the Business Email platform. You don't need to work out the values yourself: open your Business Email service in the client area and the Domain setup card lists every record for your domain, with a button to copy each one and a live status that shows which are already published.
This page covers the Business Email records. For how MX records work, where your DNS is managed and the step-by-step for any DNS provider, see how to set up MX records.
Copy the records from the Domain setup card on your Business Email service in the client area and add them, exactly as shown, wherever your domain's DNS is managed. Then delete every other MX record and click Check again on the card. Until the records show as Published, mail sent from your mailboxes is likely to be treated as spam and your own-domain addresses will not work.
1. Where to find your records
- Sign in to the client areaand open your Business Email service.
- Find the Domain setup card.It lists each record with its Type, Name and Value, and a Status column.
- Copy each recordwith its copy button, or use Copy all. DKIM values are long; the Show full link displays the whole value.
- Add them at your DNS provider:the company that hosts your domain's DNS, usually where you bought the domain or your hosting control panel's DNS editor, or Cloudflare if you moved DNS there.
Some values are unique to your domain, so always copy from the card.
2. What each record does
| Record | What it does | Watch out for |
|---|---|---|
| MX | Tells other mail servers to deliver your mail to mail.yourdomain.com | The priority (10) goes in its own field at most providers, not in the value |
| A for mail | Points mail.yourdomain.com at the mail platform | On Cloudflare, set it to DNS only (grey cloud) |
| SPF (TXT on @) | Lists the servers allowed to send as your domain | Only one SPF record per domain; merge other senders into it |
| DKIM (TXT) | Publishes the keys that sign every message you send | Paste each long value as one value, with no added line breaks |
| DMARC (TXT on _dmarc) | Tells receiving servers what to do with mail that fails SPF and DKIM | Keep one DMARC record per domain |
Every outgoing message is signed with two DKIM algorithms, which is why you add more than one DKIM record. Your mail host is your own mail.yourdomain.com, so our name never appears in your MX, your SPF or your mail app.
Delete every MX record that belongs to your old email, including your hosting server's. If an old MX stays, some senders keep delivering to the old mailbox and those messages seem to vanish. Don't use the domain DNS tab's Free DNS button either: add the records where your nameservers point today.
3. Reading the status
The card checks your DNS each time you open the page, and Check again runs the check on demand.
- Published: the record is live and matches.
- Missing: the record wasn't found at your DNS provider.
- Mismatch: a record exists but its value is different. Correct it to the value on the card.
- Could not check: the check didn't run just now; try again later.
The Keys generated step means the mail server has created your domain's signing keys. They do nothing until the DKIM records are published. DNS changes can take from a few minutes to a day to reach every network.
You can also check from your own computer with dig MX yourdomain.com +short and dig TXT yourdomain.com +short; on Windows use nslookup -type=MX yourdomain.com.
4. Moving from an existing mailbox
Changing the MX record stops new mail arriving at your old mailbox; it doesn't move the mail already there. If you need existing mail brought across, open a ticket before you change the records, so it can be planned.
Where do I get the DNS records for Domain India Business Email?
In the client area, open your Business Email service and look at the Domain setup card. It lists every record for your domain with its type, name and value, and shows whether each one is published.
Where do I add the Business Email records?
At the company that hosts your domain's DNS: usually where you bought the domain, your hosting control panel's DNS editor if the domain uses hosting nameservers, or Cloudflare if you moved DNS there. Add each record exactly as the Domain setup card shows it.
I added the records but the card still says Missing. Why?
DNS changes can take from a few minutes to a day to appear everywhere. Also check that the long DKIM value was pasted as one value and that the MX priority is in its own field, then click Check again.
Can I keep my old MX records alongside the new ones?
No. Delete every MX record that doesn't belong to Business Email. If an old one stays, part of your mail keeps going to the old mailbox.
Ready to set up your domain? Open your Business Email service, follow the MX records guide for your DNS provider, or open a support ticket with your domain name if a record won't turn Published.
Send your domain name and where its DNS is managed, and support will read your live records and tell you what to change.
Open a support ticket