Terms of Service | DOMAIN INDIA

Terms & Conditions

Last Updated: May 2025

1. Introduction

Domain Registration India Private Limited ("Domain India") operates www.domainindia.com. These terms govern domain registration, web hosting, VPS hosting, SSL certificates, and related products.

2. Service Overview

**Domain Services:** Registration and renewal of .IN, .COM, and 600+ global TLDs

**Web Hosting:** Shared, Business & VPS (Linux/Windows options)

**Security:** SSL certificates and full DNS management tools

**Web Development:** Custom site design, SEO-optimized content, email setup

3. Account Registration

Users must be at least 18 years old

Registration requires accurate, updated, and truthful information

Users are responsible for maintaining login credential confidentiality

Users are responsible for all account activities

4. Payment & Billing

Advance payment is mandatory for all services

Pricing may change with prior notice

Non-payment results in service suspension or termination

Expired domains risk permanent deletion

**Auto-Renewal Disclaimer:** We do not perform auto-renewals by default. Clients must manually renew. Services are subject to deletion if expired.

5. Refund Policy

|---------|-----------|--------|------|

| VPS Hosting | No | N/A | Non-refundable after provisioning |

| Domain Registration | No | N/A | Non-refundable after registration |

| SSL Certificates | No | N/A | Non-refundable after issuance |

| Dedicated Servers | No | N/A | Non-refundable after provisioning |

Refunds issued to original payment method only.

6. Acceptable Use Policy (AUP)

Prohibited activities include:

Malware, viruses, phishing, or illegal content

Spamming or bulk unsolicited emails

Deceptive advertising or fraud

Adult/pornographic content hosting

Cryptocurrency mining without permission

DDoS attacks or hacking attempts

Unauthorized service reselling

Violations result in immediate account suspension without notice or refund.

7. Uptime & Support

Target uptime: 99.9% with redundant infrastructure

Support via ticketing system, email, phone, and live chat

VPS Plans: Semi-managed unless full management explicitly purchased

8. Domain Policy Compliance

ICANN regulations for gTLDs (.com, .net, .org)

NIXI/INRegistry rules for .IN domains

Registry-specific dispute resolution policies (UDRP/INDRP)

9. .IN Domain KYC/e-KYC Requirements

Domain India is NIXI-accredited and mandated to collect, verify, and retain KYC documents for .IN registrations.

Applicable domains: .IN, .CO.IN, .ORG.IN, .NET.IN, .FIRM.IN, .GEN.IN, .IND.IN

Indian Registrants: Aadhaar Card (via DigiLocker preferred), PAN Card, Passport, Voter ID, Driving Licence, or Certificate of Incorporation with signatory ID.

Foreign Registrants: Passport (mandatory), government-issued photo ID, declaration connecting registrant to India.

Submission deadline: 7 calendar days from registration. Non-compliance leads to domain suspension (SERVERHOLD status).

10. Suspension & Termination

Services suspended or terminated for:

Terms or AUP violations

Legal obligations, abuse reports, or fraudulent activity

Non-payment or chargeback attempts

No refunds apply for breach-related termination.

11. Limitation of Liability

Domain India is not liable for indirect, incidental, or consequential damages. Maximum liability is limited to total amounts paid over the preceding 12 months.

12. Force Majeure

Not liable for delays or failures from causes beyond reasonable control: natural disasters, power outages, ISP failures, cyberattacks, regulatory changes, war, civil unrest, pandemics, or labor strikes.

13. Dispute Resolution

Governed by Tamil Nadu, India laws

Arbitration under the Indian Arbitration & Conciliation Act

Jurisdiction: Courts in Tiruppur, Tamil Nadu

14. Data Protection

Compliance with the Digital Personal Data Protection Act, 2023 (DPDP). Personal data is:

Never sold or rented

Used only for service delivery, support, and legal compliance

Stored securely with restricted access

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Domain Registration India Private Limited

CIN: U72900TZ2016PTC028001

NIXI Accredited .IN Registrar