1️⃣ Introduction

👋 Welcome to Domain Registration India Private Limited, proudly operating under the brand Domain India ("we", "us", or "our"). We deeply value your trust and are fully committed to safeguarding your personal data.

🔐 This Privacy Policy explains how we collect, use, disclose, and secure your information — in compliance with the Digital Personal Data Protection Act, 2023 (DPDP) and CERT-IN guidelines.

👥 It applies to visitors (“Users”), registered customers (“Authorized Customers”), and anyone interacting with our services — including domain registrations, hosting plans, support systems, and email communication.

2️⃣ What Personal Information We Collect

• 📩 Full Name, Email Address, Phone Number, Postal/Billing Address
• 📊 IP Address, Browser & Device Information
• 🔖 Domain WHOIS data, Hosting usage logs
• 💳 Payment details (excluding stored card information)
• 💬 Communication logs (emails, chats, support tickets)

3️⃣ Who Collects This Data

✅ Your data is primarily collected by Domain India directly through our website and services.

🤝 In addition, our trusted third-party service providers—including Razorpay, Atom, Stripe, PayPal, SMS/email platforms, and fraud detection tools— may also collect limited data when required to deliver services.

🔒 All third-party partners operate under strict agreements aligned with industry best practices and Indian data protection compliance.

4️⃣ Why We Collect This Data

• 🌐 To deliver domain registration and web hosting services
• 🧾 To verify clients, process orders, and manage accounts
• 📜 To meet legal requirements under NIXI, IT Act, and DPDP
• 📩 To send service-related messages, invoices, and renewals
• 🚨 To detect and prevent fraud, misuse, or security breaches
• 📈 To analyze data and optimize our service experience

🍪 5️⃣ Use of Cookies

• 👉 Session Handling: Maintains active sessions securely
• 👉 User Preferences: Saves choices like language, layout, etc.
• 👉 Analytics: Tracks behavior via Google Analytics

🔧 You can manage or disable cookies via your browser settings anytime.

📀 6️⃣ Log Files and Analytics

• ⏱️ Access Logs: Includes IP addresses and time stamps
• 🖥️ Device Insights: Captures browser & OS details, behavior patterns

🛡️ Data is securely stored within India for 180 days as per CERT-IN guidelines to ensure regulatory compliance and system integrity.

🔍 7️⃣ Data Sharing & Disclosure

❌ We do not sell your personal information. However, your data may be shared under specific circumstances:

• 📄 Domain Registries: Such as INRegistry / NIXI, for regulatory and ownership purposes.
• ⚖️ Legal or Government Authorities: When required by applicable Indian law or official request.
• 🤝 Third-Party Vendors: On a strict need-to-know basis for delivering core services (e.g., payments, email delivery).

📦 Data Backup & Storage Locations:
We utilize reliable, geographically distributed infrastructure to ensure data durability, availability, and business continuity. While certain services may involve global infrastructure, we ensure that all required logs and critical backup data are:

• 🛡️ Securely stored within India for compliance
• 🗂️ Retained as per CERT-IN guidelines (minimum 180 days)
• 🔒 Protected with encryption and role-based access controls

🇮🇳 8️⃣ Your Rights Under Indian Law

• 📝 Access and review the personal data we store
• 🔄 Request correction or deletion of inaccurate info
• 🚫 Withdraw consent for non-essential processing
• 📣 Raise complaints with our Grievance Officer

📬 Submit all data rights requests via our support portal: domainindia.com/support

🛡️ 9️⃣ Security Practices

• 🔐 SSL/TLS encryption for all data exchanges
• 🏢 Access-controlled internal systems
• 🧱 Firewall + malware scanning (CSF + Imunify360)
• 🔑 Two-Factor Authentication (2FA) for internal staff
• 🔄 Frequent patching and vulnerability monitoring

💳 All payment processing is handled through PCI-DSS-compliant gateways. While we follow best practices, no method is 100% secure — we continuously strive to improve.

🚑 1️⃣0️⃣ Grievance Redressal Officer

• 👤 Name: Suresh Kumar
• 📧 Email: support@domainindia.com
• ⏱️ Response Time: Within 7 working days
• 📞 Phone: +91-9597588555

⚡ 1️⃣2️⃣ Policy Changes

🔄 We may update this Privacy Policy from time to time. Significant changes will be announced via:

• 📧 Email notifications to registered users
• 🌐 Public notice on our official website

✅ By continuing to use our services, you agree to the latest version of our policy.

🌐 1️⃣3️⃣ External Links

🔗 Our website may include links to third-party websites or services. While we take care to include only trustworthy references, we are not responsible for the privacy practices, security, or content of those sites.

📝 Please review their privacy policies independently before interacting with them.

💸 1️⃣4️⃣ Refund & Cancellation Policy

We offer a 30-day refund policy on Web Hosting and Reseller Hosting plans from the date of order/payment. Refunds are handled fairly and in good faith. Please review the conditions below:

• Non-receipt of service activation details: If hosting or domain setup emails aren’t received due to spam filtering or incorrect email input, contact our support. We’ll verify the transaction and resend credentials. Refunds may apply if unresolved.
• Download issues: If you experience problems downloading products, first contact your browser’s support. Our downloads are tested on all major browsers. Issues usually arise from firewalls or network/browser configurations.
• Irreparable defects with the software: Despite rigorous testing, if any unrecoverable bugs are encountered, please contact our support. Refunds will be issued after case-by-case approval.
• Product not-as-described: These claims are reviewed individually. To avoid discrepancies, please preview demos, screenshots, and descriptions before purchase. Refunds are granted for valid claims only.

🔁 Important: Refunds are not applicable for domain registrations, SSL certificates, VPS, or dedicated server purchases. These are provisioned in real-time and non-reversible.

📩 For refund-related queries or cancellation requests, please open a support ticket at domainindia.com/support.